TSI / ACTSO Workshop 2011
Delivering a first class service with impact
Following the success of last year’s event, the 2011 Workshop finds us again in the wonderful surroundings of the East and West Crypts of London's Guildhall.
The Guildhall was built between 1411 and 1440 and provides a magnificent and fitting venue for our event.
Please join us for this essential workshop pitched at those at the forefront of trading standards and regulatory services delivery.
We aim to deliver a challenging agenda that will provide you with the ideas and insight into how you can not only continue to deliver a first class service in these difficult times, but to actually increase the impact you have on customers and the communities you serve.
Registration and refreshments from 09:30
Programme starts around 10:00 and will include refreshments throughout the day and lunch.
The event should conclude at around 17:30
Sessions
Session 1
The current situation with the Consumer Landscape Review. What this means to our profession and the challenges we now face.
An essential session to discuss why the next few years pose a once in a lifetime challenge to our profession, and why we need to take control and prepare now.
Session 2
How can we truly deliver services based around our customers and key stakeholders, and how can we do this most effectively?
A thought provoking and stimulating session to consider how local government can truly get to understand the communities and businesses they serve and make sure services are relevant and accessible to those who most need it.
Session 3
Key skills for the challenges ahead. How to transform your approach and your way of thinking.
Another challenging session looking at exciting new ideas for local government services, providing inspiring ideas and thoughts to take back to your own authority.
Plus a ministerial update on the Consumer Landscape Review
To book a place onto this event please click the link to our Annual Events Programme and complete an online booking form.