More about the FTA
What is the fair trading award?
- a unique training programme to help your business and staff understand trading regulations, so they can protect customer interests and promote good business
- recognised as best practice by the Local Authority Assured Trader Scheme Network (LAATSN)
- developed for the whole of the UK and adapted for the differences in law - in England, Wales, Scotland and Northern Ireland.
Who is the FTA suitable for?
- all sizes and types of organisations - from sole traders to large international companies
- anyone who supplies goods and services to the public
- all levels of staff from part-time employees to managers.
How will business benefit?
- your staff and managers will become more confident when dealing with customers
- dealing fairly with customers saves time and money from unnecessary payouts or claims
- increased customer confidence enables informed choices and purchases
- you will enhance your business reputation by supporting consumer rights and protection.
How will local authorities benefit?
- it will deliver knowledge and best practice to local businesses and make effective use of your resources, and save you time
- it will help trading standards working with businesses through the home authority principle
- provide knowledge and education to businesses, to help raise awareness and avoid breaches
- FTA holders will boost assured trader schemes
- all LAATSN members can take advantage of a 10 per cent discount on delegate packs. Please contact us for details.
How is it structured?
The programme consists of three individual training courses to cater for staff who require different levels of knowledge:
- introduction to fair trading award - half-day course
- intermediate fair trading - one-day course, or a combination of two half-day modules
- advanced fair trading - one-day course (to be taken only after successfully completing the intermediate level).
The courses enable delegates to take an individual award (note: the advanced course can only be taken after the intermediate course), or to enter at the introductory level and progress through the programme.
For more information about the FTA please telephone 0845 602 0774 or email tsievents@tsi.org.uk.
See our fair trading award brochure (PDF 3MB), which includes practical FTA examples.
