Intermediate award

This course is designed for all staff including those in:

• supervisory and management roles
• customer service departments
• the shop floor
• contact centres
• customer relationship roles
• regulatory compliance departments.

You can complete the intermediate award in two ways. You can attend a one-day, face-to-face course, delivered by a TSI accredited trainer, as outlined below:

• the trading standards officer's role
• the national home authority principle and the primary authority impact
• what to expect from a trading standards visit
• consumer protection laws, including the Sale of Goods Act 1979, the Sale of Goods and Services Act 1982 and the Consumer Protection from Unfair Trading Regulations 2008
• criminal law and legal defences
• age-restricted products
• civil contract law and implied terms
• product safety.

Alternatively, you can mix and match any of the following half-day modules. You will need to take two of the half-day modules to complete the intermediate award:

• compliance foundations for all business
• age-restricted sales
• primary authority
• consumer protection regulations.

The one-day course and half-day modules include an exam at the end of the session. Upon successful completion of the intermediate level, you may then take the advanced course.