Institute Contacts

Contact us

Telephone showing 'contact us' sign

Consumer enquiries and complaints are dealt with by the

Citizens Advice consumer service 

Its advisors are trained to give practical advice on all kinds of consumer issues - from problems with cars to faulty household appliances.

Call them now for any questions about your consumer rights, product or service issues.

03454 04 05 06

You can also email your concern via their website

Citizens Advice consumer service 

 Citizens Advice 



TSI - a membership organisation for trading standards professionals

The numbers and address below are only for enquiries to do with the Trading Standards Institute, which is a membership organisation for people employed in trading standards in local authorities or in business as compliance officers.



TSI Head Office & Registered Office - we do not deal with consumer complaints - please contact Citizens Advice 

Trading standards is not a national service and does not have a national headquarters. Trading standards is a regulatory service run by local authorities

If you call or write to us with a consumer question we will always refer you to the Citizens Advice consumer service

Even if it is a serious complaint, rather than a question about your rights, the Citizens Advice consumer service will handle it by passing it on with all your details to the relevant trading standards office in a local authority.

 


The Trading Standards Institute and itsa Limited
1 Sylvan Court
Sylvan Way
Southfields Business Park
Basildon
Essex SS15 6TH
UK

 

Location map and directions (PDF 141KB)

 

 

 

Consumer Queries

For help and advice on consumer-related matters

 

telephone

03454 040506

 

   

 TSI Membership (for current members and prospective members only) Not consumer advice

 telephone

 +44(0)1268 582228

 

 fax

 +44(0)1268 582225

 

 email

 membership@tsi.org.uk

   

 TSI Press & PR Office (not consumer advice)

 telephone

 +44(0)1268 582240

 

 fax

 +44(0)1268 582225

 

 email

 pressoffice@tsi.org.uk

 

 

 

 

TSI Education and Qualifications (not consumer advice)

telephone

 

+44(0)1268 582242

 

 

fax

 +44(0)1268 582225

 

email

 qualifications@tsi.org.uk

 

opening times

Monday 2-4pm
Tues/Wed/Thurs
10-12noon & 2-4pm
Friday 10-12noon

 

 

 

 

 TSI Events and Training (not consumer advice)

 telephone

  +44(0)1268 886696

 

 fax

  +44(0)1268 582247

 

 email

 tsievents@tsi.org.uk

 

 

 

 

 Citizens Advice consumer service

 telephone

 +44(0)345 404 0506

 

 

 

 

 TSI Sales (not consumer advice)

 telephone

  +44(0)1268 582221

 

 fax

 + +44(0)1268 582225

 

 email

 productinfo@tsi.org.uk

 
   

 TSI Administration (not consumer advice)

 telephone   

+44(0)1268 582200

 

 fax    

+44(0)1268 582225

 

 email

 institute@tsi.org.uk