Institute Contacts
Consumer enquiries are dealt with by Consumer Direct. Their regionally based advisors are specially trained to give practical advice on all kinds of consumer issues - from problems with cars to faulty household appliances.
Call them now for any questions about your consumer rights, product or service issues.
Consumer Direct
08454 04 05 06 www.consumerdirect.gov.uk
TSI - a membership organisation for trading standards professionals
The numbers below are only for enquiries to do with the Trading Standards Institute.
The Trading Standards Institute does not deal with consumer enquiries – please contact Consumer Direct.
TSI Head Office & Registered Office
The Trading Standards Institute and itsa Limited
1 Sylvan Court
Sylvan Way
Southfields Business Park
Basildon
Essex SS15 6TH
UK
Location map and directions (PDF)
| Consumer Queries | ++44 (0)845 404 0506 | |
| Membership | ||
| telephone | ++44 (0)845 608 9428 | ++44 (0)1268 582228 |
| fax | ++44 (0)845 608 9425 | ++44 (0)1268 582225 |
| membership@tsi.org.uk | ||
| Press & PR Office | ||
| telephone: | ++44 (0)845 608 9430 | |
| fax: | ++44 (0)845 608 9431 | |
| pressoffice@tsi.org.uk | ||
| Education and Training | ||
| telephone: | ++44 (0)845 608 9500 | ++44 (0)1268 582242 |
| fax: | ++44 (0)845 608 9600 | ++44 (0)1268 582247 |
| qualifications@tsi.org.uk | ||
| Consumer helpline | ||
| telephone: | ++44 (0)845 404 0506 | |
| Sales (not consumer advice) | ||
| telephone: | ++44 (0)845 608 9421 | ++44 (0)1268 582221 |
| fax: | ++44 (0)845 608 9425 | ++44 (0)1268 582225 |
| productinfo@tsi.org.uk | ||
| Administration | ||
| telephone: | ++44 (0)845 608 9400 | ++44 (0)1268 582200 |
| fax: | ++44 (0)845 608 9425 | ++44 (0)1268 582225 |
| institute@tsi.org.uk |