Trading Standards Institute


Advice
consumer and business advice
Advice
Policy
press releases, briefings and consultation documents
Policy
Training and events
annual conference, courses and seminars
Events
Qualifications
trading standards qualifications framework
Qualifications
Products and services
tsi information and learning solutions
Products and services
Jobs and careers
ts recruitment opportunities and careers advice
Jobs and careers
Membership
join tsi and log on for exclusive member benefits
Membership

Institute Contacts

Telephone showing 'contact us' sign

Consumer enquiries are dealt with by Consumer Direct. Their regionally based advisors are specially trained to give practical advice on all kinds of consumer issues - from problems with cars to faulty household appliances.

Call them now for any questions about your consumer rights, product or service issues.

Consumer Direct

08454 04 05 06 www.consumerdirect.gov.uk


TSI - a membership organisation for trading standards professionals

The numbers below are only for enquiries to do with the Trading Standards Institute.

The Trading Standards Institute does not deal with consumer enquiries – please contact Consumer Direct.


TSI Head Office & Registered Office

The Trading Standards Institute and itsa Limited
1 Sylvan Court
Sylvan Way
Southfields Business Park
Basildon
Essex SS15 6TH
UK

Location map and directions (PDF)

Consumer Queries ++44 (0)845 404 0506 
   
Membership  
telephone++44 (0)845 608 9428++44 (0)1268 582228
fax++44 (0)845 608 9425++44 (0)1268 582225
email membership@tsi.org.uk  
   
Press & PR Office  
telephone:++44 (0)845 608 9430  
fax:++44 (0)845 608 9431  
email pressoffice@tsi.org.uk  
   
Education and Training   
telephone:++44 (0)845 608 9500++44 (0)1268 582242
fax:++44 (0)845 608 9600++44 (0)1268 582247
emailqualifications@tsi.org.uk 
   
Consumer helpline  
telephone: ++44 (0)845 404 0506 
   
Sales (not consumer advice)  
telephone:++44 (0)845 608 9421++44 (0)1268 582221
fax:++44 (0)845 608 9425++44 (0)1268 582225
emailproductinfo@tsi.org.uk 
   
Administration  
telephone:++44 (0)845 608 9400 ++44 (0)1268 582200
fax:++44 (0)845 608 9425++44 (0)1268 582225
email institute@tsi.org.uk