Institute Contacts
Consumer enquiries and complaints are dealt with by the Citizens Advice consumer service. Its regionally based advisors are specially trained to give practical advice on all kinds of consumer issues - from problems with cars to faulty household appliances.
Call them now for any questions about your consumer rights, product or service issues.
Citizens Advice consumer service
08454 04 05 06 Citizens Advice
TSI - a membership organisation for trading standards professionals
The numbers below are only for enquiries to do with the Trading Standards Institute.
The Trading Standards Institute does not deal with consumer enquiries – please contact the Citizens Advice consumer service.
TSI Head Office & Registered Office - we do not deal with consumer complaints - please contact Citizens Advice
The Trading Standards Institute and itsa Limited
1 Sylvan Court
Sylvan Way
Southfields Business Park
Basildon
Essex SS15 6TH
UK
Location map and directions (PDF 141KB)
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Consumer Queries | ||
telephone | 0845 4040506 |
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Membership of TSI (not consumer advice) | ||
telephone | +44(0)845 608 9428 | +44(0)1268 582228 |
fax | +44(0)845 608 9425 | +44(0)1268 582225 |
Press & PR Office (not consumer advice) | ||
telephone | +44(0)845 608 9430 |
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fax | +44(0)845 608 9431 |
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Education and Qualifications (not consumer advice) | ||
telephone | +44(0)845 608 9500 | +44(0)1268 582242 |
fax | +44(0)845 608 9425 | +44(0)1268 582225 |
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opening times | Monday | 2-4pm |
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Events and Training (not consumer advice) | ||
telephone | +44(0)845 602 0774 | +44(0)1268 886696 |
fax | +44(0)845 602 0775 | +44(0)1268 582247 |
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Citizens Advice | ||
telephone | +44(0)845 404 0506 |
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Sales (not consumer advice) | ||
telephone | +44(0)845 608 9421 | +44(0)1268 582221 |
fax | +44(0)845 608 9425 | +44(0)1268 582225 |
Administration (not consumer advice) | ||
telephone | +44(0)845 608 9400 | +44(0)1268 582200 |
fax | +44(0)845 608 9425 | +44(0)1268 582225 |