Institute Contacts
Consumer enquiries and complaints are dealt with by the
Citizens Advice consumer service
Its advisors are trained to give practical advice on all kinds of consumer issues - from problems with cars to faulty household appliances.
Call them now for any questions about your consumer rights, product or service issues.
08454 04 05 06
You can also email your concern via their website
Citizens Advice consumer service
TSI - a membership organisation for trading standards professionals
The numbers and address below are only for enquiries to do with the Trading Standards Institute, which is a membership organisation for people employed in trading standards in local authorities or in business as compliance officers.
TSI Head Office & Registered Office - we do not deal with consumer complaints - please contact Citizens Advice
Trading standards is not a national service and does not have a national headquarters. Trading standards is a regulatory service run by local authorities
If you call or write to us with a consumer question we will always refer you to the Citizens Advice consumer service
Even if it is a serious complaint, rather than a question about your rights, the Citizens Advice consumer service will handle it by passing it on with all your details to the relevant trading standards office in a local authority.
The Trading Standards Institute and itsa Limited
1 Sylvan Court
Sylvan Way
Southfields Business Park
Basildon
Essex SS15 6TH
UK
Location map and directions (PDF 141KB)
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Consumer Queries For help and advice on consumer-related matters | ||
telephone | 08454 040506 |
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TSI Membership (for current members and prospective members only) Not consumer advice | ||
telephone | +44(0)845 608 9428 |
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fax | +44(0)845 608 9425 |
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TSI Press & PR Office (not consumer advice) | ||
telephone | +44(0)845 608 9430 |
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fax | +44(0)845 608 9431 |
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TSI Education and Qualifications (not consumer advice) | ||
telephone | +44(0)845 608 9500 | +44(0)1268 582242 |
fax | +44(0)845 608 9425 | +44(0)1268 582225 |
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opening times | Monday | 2-4pm |
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TSI Events and Training (not consumer advice) | ||
telephone | +44(0)845 602 0774 | +44(0)1268 886696 |
fax | +44(0)845 602 0775 | +44(0)1268 582247 |
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Citizens Advice consumer service | ||
telephone | +44(0)845 404 0506 |
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TSI Sales (not consumer advice) | ||
telephone | +44(0)845 608 9421 | +44(0)1268 582221 |
fax | +44(0)845 608 9425 | +44(0)1268 582225 |
TSI Administration (not consumer advice) | ||
telephone | +44(0)845 608 9400 | +44(0)1268 582200 |
fax | +44(0)845 608 9425 | +44(0)1268 582225 |