Quality of Our Service
Consultation and what you told us
Traders Survey
We regularly survey traders who have received a primary (comprehensive) inspection within the past three months. We feed comments made into our process of continuous improvement.
For details of the survey process, contact Geoff Bates, Tel: 08451 55 55 56, Email: geoff.bates@fife.gov.uk
Satisfied with our Service?
The Trading Standards Service would like to know what you think about our services, so that we can be sure they meet the needs of the people who live and work in Fife, and also those of our many visitors. Please contact us if you want to make a comment or suggestion about any aspect of our work and we will give careful consideration to what you say.
We are also happy to receive correspondence from anyone who feels pleased with the way in which we have provided a service and needless to say, we are happy to pass these positive comments on to the employees concerned.
If there is something that you wish to complain about, please do not hesitate to contact us to discuss your concerns. Alternatively, Fife Council has a Customer Complaints Policy. Further information is available online at www.fifedirect.org.uk/complaints or by telephoning the general enquiries line 08451 55 00 00 (8am-8pm Monday to Friday). You may also wish to discuss your complaint with your local councillor.
Speak Out
We are committed to continuous improvement of the quality and value for money of our services, but to do that we need your help.
- Help us plan for better services.
- Help us provide the services that you need, and expect.
- Help us prioritise your services.
- Help us make better use of our resources.
- Help us set and monitor service standards.
- Help us to quickly identify problems and put things right.
Give your opinion:
- Tell us your priorities.
- Let us know what you think about our services.
- Give us ideas on how we can improve the services we provide.
- Tell us the service standards you expect.
- Tell us what you think about our performance.
Please tell us your views on our services. Complete our confidential response form.
Fife Council, Environmental Services, Trading Standards, Kingdom House, Kingdom Avenue, Glenrothes, KY7 5LY
Telephone: 08451 55 55 56.
Electronic Mail: cds_TS@fife.gov.uk
Internet World Wide Web: http://www.tradingstandards.gov.uk/fife
Copyright © Fife Council Trading Standards Service 2000
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