Gloucestershire Trading Standards Service

About Us

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Our Service Standards

Consumers

We aim to respond to all complaints and enquiries from the public within 5 days.

Businesses

We will respond to requests for advice from traders within 5 days and aim to provide a full response to 90% of enquiries within 10 days.

As well as these standards there are additional corporate standards.

Telephone calls to be answered within 5 rings
Letters to be acknowledged within 5 working days with full response within 20 days (unless there are special circumstances, which will be explained in the acknowledgement)
External emails to receive an acknowledgement within a maximum of 5 working days confirming a full response within 20 days
Customers to be seen within 10 minutes of appointment
Casual callers to be seen within 5 minutes, and the correct person called within 30 minutes
Complaints, whether verbal, written or by e-mail to be acknowledged within 2 working days; with a full response within 20 days.

Gloucestershire Trading Standards, Hillfield House, Denmark Road, Gloucester GL1 3LD
t: (01452) 426201 - f: (01452) 426274 - e: tradstds@gloucestershire.gov.uk - Opening Hours: Monday - Friday 8.30am - 5.00pm (We do not close for lunch)

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