About Us

Our Service Standards

In the case of calls that could involve a high risk to consumer safety we aim to respond to 100% within one working day.

We will respond to all requests for consumer advice within 5 working days of receiving your enquiry.

We are not able to investigate all complaints reported to us. If we are able to investigate your complaint we will contact you for further information within 10 working days of receiving your complaint.

We will respond to requests for business advice within 5 working days. If your enquiry requires a detailed response this can take longer. If we are not able to resolve your enquiry within 10 working days we will contact you to advise of the date by which you can reasonably expect a response.

In addition we adhere to the County Council's Customer Care Standards.

See also...

 

How we deal with your enquiry