Trading Standards  Consumers

Consumer Advice
To find information on specific areas of our work go to About Us > What We Do.

If you have a problem, follow this three step guide...

You may find the information you need in our
frequently asked questions 
section which gives answers to over 100 of the most common consumer problems. 

Click on the ? icon.

We may have an information & advice leaflet
that will help. Leaflets are categorised by subject, and include advice on writing letters of complaint if you are in dispute with a trader.

Go to our information and self-help advice sheets

If you are a Gloucestershire trader or resident we can also send you leaflets produced by other organisations.
 
Guidance notes and leaflets you can order from us

 
Or search the advice sheets and leaflet titles

If you still can't find the solution to your problem you can speak to an adviser by telephoning Consumer Direct South West.



Or if you are a
Gloucestershire resident
you can send a message
to our
advice service
 

  Useful Links 

Consumer
Support Network

Community
Legal Service

Rip-Off
Tip-Off

Internet
Shopping Tips

Tell Us What
You Think

More
Links

      What we CAN do:

• give impartial advice on consumer law and your rights

• suggest action you can take

• advise on civil court procedure

• investigate if the criminal law has been breached

      What we CANNOT do:

• close businesses down

• automatically obtain a refund for you

• recommend businesses

• tell you which businesses to avoid

Please be aware also that prosecution is a last resort, and that other options are open to us when the law has been broken. We use our enforcement policy to determine the appropriate action to take.  

This page was last edited on 14/01/08