Gloucestershire Trading Standards - consumer protection, consumer advice, trade advice and consumer law

  Trading Standards  Consumers

 


Consumer Advice
To find information on specific areas of our work go to About Us > What We Do.

If you have a problem, follow this three step guide...

 
 

1

You may find the information you need in our
frequently asked questions 
section which gives answers to over 100 of the most common consumer problems. 

Click on the ? icon.

2

We may have an information & advice leaflet
that will help. Leaflets are categorised by subject, and include advice on writing letters of complaint if you are in dispute with a trader.

Go to our information and self-help advice sheets

If you are a Gloucestershire trader or resident we can also send you leaflets produced by other organisations.
 
Guidance notes and leaflets you can order from us

 
Or search the advice sheets and leaflet titles

Enter search words in this box below:

   

3

If you still can't find the solution to your problem you can speak to an adviser by telephoning Consumer Direct South West.



Or if you are a
Gloucestershire resident
you can send a message
to
our
advice service
 

 

 

  Useful Links 

 

 

Dedicated to improving access to advice within the county 

Consumer
Support Network

A link to the CLS site. Advice on a variety of legal issues

Community
Legal Service

Tip us off anonymously about a rip-off

Rip-Off
Tip-Off

Avoid the pitfalls of shopping on the web

Internet
Shopping Tips

We welcome suggestions on how we can improve our site

Tell Us What
You Think

Other sites you may wish to visit

More
Links

 

 
 We will always endeavour to offer you the best possible advice, but please be aware of what we can and cannot do.
 
 

      What we CAN do:

  • give impartial advice on consumer law and your rights

  • suggest action you can take

  • advise on civil court procedure

  • investigate if the criminal law has been breached

      What we CANNOT do:

  • close businesses down

  • automatically obtain a refund for you

  • recommend businesses

  • tell you which businesses to avoid

 
 

Please be aware also that prosecution is a last resort, and that other options are open to us when the law has been broken. We use our enforcement policy to determine the appropriate action to take.  

 
 

 

Gloucestershire County Council, Trading Standards, Hillfield House, Denmark Road, Gloucester GL1 3LD
Telephone: (01452) 426201 - Fax: (01452) 426274
- Electronic Mail: tradstds@gloucestershire.gov.uk

Opening Hours: Monday - Friday 8.30am - 5.00pm

Copyright © Gloucestershire 1999


About Us . For Consumers · For Businesses . For Schools & Colleges . News . Contacting Us . A - Z Guide . GCC · Labelled with ICRA

This page was last edited on 14/01/08