Fair Trading
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More...
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Motor Vehicles
The subject of motor vehicles continues to
be a major cause of concern which we treat as a priority area. We have put together information for both
consumers and businesses which can be accessed through the links to the right.
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Consumer Advice
Business Advice
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In addition we are asking for information on rogue motor traders.
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Have you
been ripped off?
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Do you know a trader who is clocking cars?
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Do you have any other cause for concern about the motor trade?
If so you can use the Rip-off Tip-off website to send us the details
anonymously.
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Rip-off
Tip-off
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Counterfeiting
Counterfeit goods are often of
inferior quality and sometimes even dangerous. Poor quality fake car parts
have been found on sale which could cause a fatal crash if they failed.
Counterfeit vodka has been found which contained anti-freeze.
If
you buy fakes and they are faulty, you are unlikely to be able to
obtain a refund.
Every year we seize large quantities of pirate goods including
music CDs, DVDs of current films, perfumes and sportswear.
If
you are concerned about counterfeiting and want to report counterfeit
goods on sale you can use
the Rip-off Tip-off website to tell
us about it in confidence.
You
can find more about counterfeiting and links to other organisations on the
Anti-Counterfeiting Group website and ELSPA
provides information on computer games piracy and counterfeit products.
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Anti-Counterfeiting
Group
ELSPA
Rip-off
Tip-off
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Credit
We are responsible for enforcing the Consumer Credit Act 1974.
The Act regulates consumer credit and consumer hire agreements for amounts up to £25,000. Its protections apply to agreements between traders and individuals, sole traders, partnerships and unincorporated associations, but not agreements made between traders and corporate bodies such as limited companies.
It lays down rules covering:
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the form and content of agreements
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credit advertising
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the method of calculating the Annual Percentage Rate (APR) of the Total Charge for
Credit
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the procedures to be adopted in the event of default, termination, or early
settlement
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extortionate credit bargains
The Act also requires that all traders who make regulated agreements obtain licences from the Office of Fair Trading. Credit brokers, debt advisors and
others will also require licences.
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Obtaining
a credit licence
Students guide to credit
Info Sheets:
Are
you a credit broker?
Your
rights when buying on credit
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Markets and Car Boot Sales
We
regularly check markets and car boot sales, in particular for:
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Info Sheet:
Selling at car boot sales?
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Trade Descriptions
We are responsible for enforcing the Trade Descriptions Act 1968.
Any descriptions of goods and services, given by a person acting in the course of a trade or business, should be accurate and not misleading.
We make sure that descriptions are true and
accurate for all goods and services – from car mileage readings to
holiday brochures. We will advise local businesses on their advertising
and promotional material prior to publication.
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Info Sheet:
Guide
to the law
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Property Descriptions
We are responsible for enforcing the
Property Misdescriptions Act.
It an offence to make false or misleading statements about specified
aspects of land (which includes buildings) offered for sale by estate
agents or property developers.
Estate
Agents can find more information, including guidance on the Estate Agents Act 1979, on the Office of Fair
Trading website.
For information on Home Information Packs go to the HIP website.
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Info Sheet:
Guide
to the law
OFT
HIP
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Holidays
We continue to receive a high
number of consumer complaints about holidays. We
give advice on holiday problems as well as enforcing the Package
Travel, Package Holiday and Package Tour Regulations 1992. The
Regulations cover financial security arrangements which holiday businesses
must make, as well as other aspects of the package holiday business, such
as advertising, brochures, contracts, surcharge limitations and
compensation responsibilities. |
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Info Sheets:
Guide
to the law
Consumer
Advice on holidays
Package
holidays and the disabled traveller
See also:
Know Your Rights
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Gloucestershire County
Council, Trading Standards, Hillfield House, Denmark Road, Gloucester GL1 3LD
Telephone: (01452) 426201 - Fax: (01452) 426274
- Electronic Mail:
tradstds@gloucestershire.gov.uk
Opening Hours: Monday - Friday 8.30am - 5.00pm
Copyright © Gloucestershire 1999
About Us . For Consumers ·
For Businesses . For
Schools & Colleges . News .
Contacting Us . A -
Z Guide . GCC
·
Labelled with ICRA
This page was last edited on
11/10/07
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About Us