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Speak OutPlease tell us your views on our services. We take account of all comments made by any of the people we provide services for. We are also committed to tailoring and targeting our resources to meet your needs. You can make comments in writing, on the phone, by e-mail or here on our website. Please complete our confidential response form.
About UsWhere are we in the Council? Haringey Trading Standards Service is a part of the Commercial Group, which also provides Food Hygiene and Health and Safety at Work services for the Council. The Commercial Group forms part of the Planning and Environmental Control Services. What we aim to do. Our "mission statement" is: - ‘To provide a fair and safe trading environment in line with our user’s needs’ This fits in with the aim of the directorate that is: - ‘To secure a healthy, safe and fair environment for those living, working, trading and at leisure in Haringey’. The service’s work is linked to the following council priorities: -
Who is Trading Standards?
The Management Team is headed by Keith Betts, who has overall responsibility for all of the Commercial Group. He is assisted in the day to day running of Trading Standards by two Team Leaders Paul Boeuf and J acob Chanda.In addition to the Management Team the service has a complement of nine enforcement staff and one technical support officer.
Performance03/04In the year 2003/2004 we:
We also undertook the following projects: -
Consultation and what you told usWe regularly consult our customers about their satisfaction with the service and ask them what they think our priorities should be. Satisfaction with the service. Our latest report on consumers shows satisfaction to be running high at 94%. Some of the comments received show why: -
The response from traders we had visited records all traders rating the service they received as OK or better. 50% thought it was good, 20% excellent. Customer Priorities. To assess our customer’s priorities we asked consumers, traders & council members not only what they thought we should be doing, but how they thought we should do it. The replies indicated that all areas of Trading Standards work were considered to be important by all user groups. The following however, lists your priorities: - Areas of Trading Standards Work
Trading Standards Work
Priorities 04/05Mission Statement Our overall objective is ‘to provide a fair and safe trading environment in line with our customer’s needs’. (See core objectives above). Targets We seek to meet this objective by the following work: Inspections Comprehensive Primary Inspections to all high risk premises. Comprehensive Primary Inspections to 50% medium risk premises Inspections in response to complaints and enquires Complaints and Enquiries Respond to all enquiries Duty officer system; giving instant response to all enquirers Inform consumers of their civil rights and advise on dispute resolution Advise the borough’s traders on producing legally compliant products Investigate all complaints Prosecutions Take appropriate action against suppliers of unsafe and unfairly represented products. Best Value & Customer Care Ask all enquiries and all high or medium risk traders for their comments on the service and its priorities Advertise the service to improve accessibility Advice and Education Make information available to customers through leaflet distribution and our website Civil Advice We continue to provide "next step" advice to all consumers. This is supported by a full range of information leaflets including our guide to suing in the small claims court. Electrical Appliance Retailers Our consultations have revealed this as a problem area. We have therefore prioritised inspections to these premises and put extra resources into dealing with such complaints. Motor Vehicles In addition to the normal mileage checks, we are currently undertaking a series of safety checks in conjunction with the Vehicle Inspectorate. Together we will visit car forecourts to ensure that the vehicles on sale are roadworthy. Scams and cons We continue to publicise to consumers the dangers of overseas "prize draws" and homeworking schemes by means of articles in local and national newspapers as well as prime time television. Underage sales Each year we employ the assistance of local school children to check whether traders are selling cigarettes, solvents, fireworks and alcohol to minors.
Satisfied with our Service?We value all comments on our service. Please see our Speak out section.
Contacting UsTrading Standards Service
Complaints and Enquiries
Weights and Measures
Want to know more?A wide range of leaflets is available on this website and from our offices. General leaflets can be obtained from libraries and council information centres around the borough. If you need any further advice or information, please let us know and we will be pleased to help.
London Borough Haringey, Trading Standards, 639 High Road, Tottenham,
London N17 8BD Copyright © London Borough Haringey 2000 |
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