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We provide advice to businesses to help them comply with the law.
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Our Business Advice & Education PolicyOur aimsWe aim to provide a high quality, accessible Business Advice & Education service in Highland to ensure that businesses are well informed on the effects of new and existing trading standards legislation and to assist businesses to comply with requirements. Where appropriate, we can conciliate between businesses and consumers with a view to assisting in the resolution of consumer disputes. Who we can helpThe Business Advice & Education service is available to businesses trading in or based in Highland. The service is available not only to existing businesses but also to prospective businesses prior to start up. How to contact usIn person During normal office hours ( Monday - Friday, 9am - 5pm). (If specialist advice is needed, an appointment may be advisable) By telephone Telephone calls will be answered promptly. If a business adviser is not available immediately, you will be ‘phoned back within a reasonable time. Outwith normal office hours a telephone answer machine service is available. By letter, e-mail, Fax or Internet The Business Advice service can also be contacted by letter, e-mail, by Fax or via the Highland Council Trading Standards web pages. Via Service Points The Business Advice & Education service can be contacted via the Council's extensive network of Service Points. Confidentiality and privacyInformation you give to us will be treated as confidential. Meetings with you will be held in conditions of privacy, usually in a dedicated interview room. What it will costThere is no charge for the Business Advice & Education service. How we can helpWe will treat all businesses treated equally and fairly. We will give you clear and accurate information on the trading standards law relating to your problem and may be able to give you practical advice on complying with requirements affecting your business. We may be able to advise you of trade organisations, development agencies or other enforcement bodies relevant to your business or to advise you of relevant information sources. We will offer advice in the following ways : · Individual written and/or oral responses · Written advisory material eg leaflets · Web based advice · Providing business advice as part of routine enforcement visits · Trade seminars · Advisory visits We will endeavour to answer specific requests for advice or information quickly, but we may not be able to answer complex enquiries immediately. We aim to have dealt with 90% of Business Advice & Education enquiries within 14 days. What we can't doOur primary role as an enforcement body is to ensure that trade and business is carried out fairly and safely and that trading standards legislation is complied with. We will do our best to advise you, but we cannot act as business consultants. If we can't help youIf your problem is outwith the scope of our service (for example, you are not a Highland business or it is not a trading standards matter), we will try to direct you to the agency best able to help. If you're not satisfiedWe aim to provide a high quality service, but if you're not satisfied with how we dealt with you, complain to us and we will investigate.
Home Authority PrincipleWe adhere to national guidelines (known as the Home Authority Principle) which require us to place special emphasis on companies resident in Highland.
Guidance notes and leafletsEither go to listing Or search the advice sheets and leaflet titles This search will return all pages which match any of your selected words. Searching for 'price display' will find pages which include the words 'price' OR 'display' but will not find part words, for example, a page containing the word 'rice'. The search is not case sensitive.
Telephone: (0845 6004222) Fax: (01463) 223723 Internet World Wide Web http://www.tradingstandards.gov.uk/highland/ Electronic Mail: trading.standards@highland.gov.uk Copyright © The Highland Council |
