Frequently asked questions

Below are some of the most common types of consumer problems. Click on the question title for the anwer to the question..

 

What are my rights with uninvited doorstep sellers?

I recently had someone call round to my house, uninvited, trying to sell me fire and security equipment – they used very high pressure selling techniques and I almost got pushed into signing a contract for something that I didn’t really want.  Can anything be done about these sorts of companies?

 

I have received a letter promising easy money - can I believe it?

I have received a letter telling me how I can make lots of money – all I have to do is send £10 to the person on the top of the enclosed list and add my name to the bottom of the list and copy the letter to 200 people.  I will then be guaranteed to make £40,000 – could this really work?

 

I have seen children being sold alcohol - what should I do?

I was in a local pub the other evening and saw young person, who I know to be only 16 years old, get served alcohol.  Who should I report this to?

 

The item I bought last week has now been reduced - what can I do?

The trader concerned has refused to refund the difference in the costs – what can I do?

 

Can I get my deposit back?

I left a deposit with a local shop for a new dishwasher.  My neighbour has just offered me her one, as she is moving and no longer needs it, can I get my deposit back?

 

Do shops have to ask for proof of age to sell certain items?

My son purchased an airgun last week.  When I found out I was angry as my son is only 15 years old, and I know the age limit for buying airguns is 17 years old.   My son does look older than he is, but shouldn’t the trader have asked for some sort of proof of age?

 

How can I find out why I have been refused credit?

I have recently been refused credit and I don’t know why.  What can I do to find out?

 

How do I find a reputable trader?

I am thinking of having some building work done – is there anyone who could recommend a reputable trader?

 

I have changed my mind, can I get a refund?

I bought my daughter a pair of shoes the other day and when I got them home my daughter hated them.  I took them back to the shop and they would only offer me a credit note – is this right?

 

The goods I bought are faulty, what are my rights?

Last week I bought an MP3 player for about £65, but now it doesn’t work properly. I’ve been back to the store I purchased it from but they say as I didn’t take out an extended warranty, there is nothing they will do for me. What are my rights?