Advice pack and most popular leaflets

We have put together an advice pack called Shopping advice - do you know your rights?  The practical and legal advice in this pack is written to help you resolve straightforward consumer problems. Problems can often be sorted out  easily or avoided completely if you take the right steps early on.  The information in the pack will take you through each stage of the complaints process, from making contact with a trader and writing effective letters, to using the small claims court.

You can download the complete pack (20 pages in pdf format) or if you prefer you can download the individiual sections (also in pdf format) from the links below.

• Buying goods
• Buying services
• Example letters
• Suing in the small claims court
• Who is responsible for faulty goods or services?

Other popular leaflets

The links below are our other popular leaflets which you can download in pdf format. 

• Doorstep selling
• Equal liability
• Guarantees or warranties
• Help prove your case
• Internet auctions
• Refunds and deposits
• Storing petrol at home
• Unwanted mail, phone calls, faxes and emails

More advice leaflets

Other leaflets on all sorts of consumer issues can be downloaded from the advice leaflet page.