Consumer Direct North West

Advice and support for consumers in Lancashire is now provided in partnership with Consumer Direct. Consumer Direct is a telephone and online consumer advice service, which is supported by local authorities in the North West, and by the Department of Trade and Industry.

Consumer Direct provides clear, practical advice to help consumers sort out problems and disagreements with suppliers of goods or services. From overcharging to faulty goods, and dodgy workmanship to reporting dishonest traders and scams, Consumer Direct's trained advisers are ready to offer individual solutions for individual problems.

Consumer Direct provides first level advice and information to Lancashire residents on a wide range of consumer problems. More complex problems, or complaints requiring further investigations or assistance are referred to Lancashire Trading Standards or other advice services.

To speak to a Consumer Direct adviser, please call 08454 04 05 06 (Minicom users should call 08451 28 13 84). To email Consumer Direct, please use the 'Contact Us' via the Consumer direct website

A wide range of consumer information and advice is also available online at the Consumer Direct website

Lancashire County Council Trading Standards, 58-60 Guildhall Street, Preston, Lancashire PR1 3NU.
Telephone: 0845 600 1352 or (01772) 533573   Fax: (01772) 533591   Electronic Mail: feedback@lancashire.gov.uk

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