Our Advice Policy
Our Aims
- to
promote a fair and safe trading environment by advising Lancashire
residents with consumer problems about goods and services, and use
information gained to identify trader malpractice.
Our Policy
- generally
we do not provide advice to non-Lancashire residents and refer such
requests to their own local authority. However, we will provide
some advice to Northern Counties residents in line with our agreement
on this matter.
- we
normally expect consumers seeking advice and assistance to take some
steps themselves before we mediate or intervene, for example writing
to the trader involved etc.
We will
- advise
Lancashire residents about their legal rights when buying goods or
services
- guide you in pursuing
your complaint yourself
- identify sources of
information and help
- where appropriate
mediate on your behalf with a trader to resolve the problem
- assist you to pursue
a justifiable complaint through the County Court
- identify and refer
potential criminal offences for investigation
- use
information provided to identify trader malpractice and seek improvements
in the law
- refer non-Lancashire
residents to the appropriate authority
- assist other
authorities regarding Lancashire businesses
We cannot
- demand refunds, replacements or apologies from traders
- take court action on your behalf
- pursue a complaint which is not justifiable, would be fruitless for other
valid reasons or if you have failed to follow our advice
- divulge information about individual traders
We ask you
- to give us all the facts
- to listen to our advice and
reasons for a recommended course of action
- to accept that
we may not be able to help directly if no laws have been contravened
You can
- ask for an explanation for our action and advice
- If you remain
dissatisfied with our service you can complain to a Senior Officer
and/or use the county council's complaints procedure.
Lancashire County Council Trading Standards,
58-60 Guildhall Street, Preston, Lancashire PR1 3NU.
Telephone: 0845 600 1352 or (01772) 533573 Fax:
(01772) 533591 Electronic Mail:
feedback@lancashire.gov.uk
Web design:
itsa
Ltd 
|
