Consumer Advice

Telephone 0845 6001352 for Consumer Advice (provided in partnership with Consumer Direct).  Lines are open 8.30am - 6.30pm Monday to Friday, 9.00am - 1.00pm Saturday. Minicom 08451 28 13 84

Last year our Consumer Advice section dealt with more than 20,000 complaints as well as a large number of general enquiries. This web site provides information and advice 24 hours a day to help consumers solve their own problems.

• Our Contact Details
• Consumer Direct - general guidance on how to deal with a complaint, and, practical, impartial advice to help you sort out problems and disagreements you may be having with suppliers of goods or services.
• Consumer Direct - where you can record an online complaint about a Lancashire Trader
• Advice Sheets - searchable database of Advice sheets that can be viewed and printed
• moneymadeclear - a campaign by the Financial Services Authority designed to help consumers take control of their finances
• Safety warnings - on consumer products, and product recall notices
• Plastic Card Scams - details of scams and action you can take to protect yourself
• Consumer Support Network Local page for consumer advice packs and CSN warnings
• Our Advice Policy
• Our Enforcement Policy
• Other useful contacts

From this page you go to our self-help advice sheets. If you are a Lancashire trader or resident, we can send you leaflets including those produced by other organisations such as: the Office of Fair Trading, Department of Trade and Industry and the Ministry of Agriculture, Fisheries and Food. If you are not a Lancashire trader or resident please go to Trading Standards Central to find your local Trading Standards

Advice sheets

Either go to listing

• Our self-help advice sheets

Or search the advice sheets

This search will return all pages which match any of your selected words. Searching for 'food health' will find pages which include the words 'food' OR 'health' but will not find part words, for example, a page containing the word 'heal'. The search is not case sensitive.

Lancashire County Council Trading Standards, 58-60 Guildhall Street, Preston, Lancashire PR1 3NU.
Telephone: 0845 600 1352 or (01772) 533573   Fax: (01772) 533591   Electronic Mail: feedback@lancashire.gov.uk