Consumer Advice - Helpful Contacts

On this page you will find a list of helpful consumer contacts.

• Citizens Advice Bureaux - where you can find details of local CAB offices, and visit the CAB website
• Consumer Support Network Local page for consumer advice packs and CSN warnings
• Consumer Direct - new online consumer advice website
• Community Legal Service - link to CLS website
• Office of Fair Trading- which aims to protect consumers and explain their rights, ensure that businesses compete and operate fairly, and provide resources for the adviser community.
• Money Made Clear - Consumer Advice pages from the Financial Services Authority.
• Other consumer contacts and Regulators
• Trading Standards Central for information on Trading Standards and Consumer Protection Services in the UK
  

Office of Fair Trading (OFT)

Office of Fair Trading
Fleetbank House
2 - 6 Salisbury Square
London EC4Y 8JX
Telephone: (020) 7211 8000
Fax: (020)7211 8800
Web Site: http://www.oft.gov.uk

Other consumer contacts

CONSUMER DIRECT

Website: http://www.consumerdirect.gov.uk/l

OFWAT (Office of Water Services)
City Centre Tower
7 Hill Street
Birmingham
B5 4UA
Telephone: (0121) 625 1300
Website: http://www.ofwat.gov.uk

OFGEM (Office of Gas and Electricity Markets)
130 Wilton Road
London SW1V 1LQ
Telephone: 0800 887777
Website: http://www.ofgem.gov.uk

OFCOM (Regulator for the UK communications industries)
Ofcom Contact Centre
Riverside House
2a Southwark Bridge Road
London
SE1 9HA
Telephone: 0845456 3000 or 020 7981 3040
Website: http://www.ofcom.org.uk

Advertising Standards Authority (ASA)
Mid City Place
71 High Holborn
London WC1V 6QT
Telephone 020 7492 2222
Textphone 020 7242 8159
Fax 020 7242 3696
Email: enquries@asa.org.uk
Website: www.asa.org.uk/asa/

Companies House (main office)
Crown Way
Maindy
Cardiff
CF14 3UZ
Tel: 0870 33 33 636
Email: enquiries@companies-house.gov.uk
Website: www.companieshouse.gov.uk

Facsimile Preference Service (FPS)
DMA House
70 Margaret Street
London
W1W 8SS
Tel: 020 7291 3330
Fax: 020 7323 4226
Email: fps@dma.org.uk
Website: www.fpsonline.org.uk

Financial Ombudsman Service (FOS)
South Quay Plaza
183 Marsh Wall
London
E14 9SR
Tel: 0845 606 1234
Fax: 020 7676 9713
Email: consumerhelp@fsa.gov.uk
Website: www.financial.ombudsman.org.uk

PhonepayPlus (previously ICSTIS)
PhonepayPlus
Clove Building
4 Maguire Street
London
SE1 2NQ
Or
FREEPOST
WC5468,
London,
SE1 2BR

0800 500 212 
http://www.phonepayplus.org.uk/

Mailing Preference Service (MPS)
DMA House
70 Margaret Street
London
W1W 8SS
Tel: 020 7291 3310
Fax: 020 7323 4226
Email: mps@dma.org.uk
Website: www.mpsonline.org.uk

Telephone Preference Service (TPS)
DMA House
70 Margaret Street
London
W1W 8SS
Tel: 020 7291 3320
Fax: 020 7323 4226
Email: tps@dma.org.uk
Website: www.tpsonline.org.uk

National Lottery Commission
2 Monck Street
London
SW1P 2BQ
Telephone: (0845) 712 5596

Local Authorities Coordinators of Regulatory Services
10 Albert Embankment
London
SE1 7SP
Telephone: (020) 7840 7200
Fax: (020) 7735 9977
Web Site: http://www.lacors.com

Lancashire County Council Trading Standards, 58-60 Guildhall Street, Preston, Lancashire PR1 3NU.
Telephone: 0845 600 1352 or (01772) 533573   Fax: (01772) 533591   Electronic Mail: feedback@lancashire.gov.uk