Lancashire County Council Trading Standards

Consumer Advice - Helpful Contacts

On this page you will find a list of helpful consumer contacts.

Citizens Advice Bureaux - where you can find details of local CAB offices, and visit the CAB website
Consumer Support Network Local page for consumer advice packs and CSN warnings
Consumer Direct - new online consumer advice website
Community Legal Service - link to CLS website
Office of Fair Trading- which aims to protect consumers and explain their rights, ensure that businesses compete and operate fairly, and provide resources for the adviser community.
Money Made Clear - Consumer Advice pages from the Financial Services Authority.
Other consumer contacts and Regulators
Trading Standards Institute for information on Trading Standards and Consumer Protection Services in the UK

Office of Fair Trading (OFT)

Office of Fair Trading
Fleetbank House
2 - 6 Salisbury Square
London EC4Y 8JX
Telephone: (020) 7211 8000
Fax: (020)7211 8800
Web Site: http://www.oft.gov.uk

Other consumer contacts

CONSUMER DIRECT

Website: http://www.consumerdirect.gov.uk/l

OFWAT (Office of Water Services)
City Centre Tower
7 Hill Street
Birmingham
B5 4UA
Telephone: (0121) 625 1300
Website: http://www.ofwat.gov.uk

OFGEM (Office of Gas and Electricity Markets)
130 Wilton Road
London SW1V 1LQ
Telephone: 0800 887777
Website: http://www.ofgem.gov.uk

OFCOM (Regulator for the UK communications industries)
Ofcom Contact Centre
Riverside House
2a Southwark Bridge Road
London
SE1 9HA
Telephone: 0845456 3000 or 020 7981 3040
Website: http://www.ofcom.org.uk

Advertising Standards Authority (ASA)
Mid City Place
71 High Holborn
London WC1V 6QT
Telephone 020 7492 2222
Textphone 020 7242 8159
Fax 020 7242 3696
Email: enquries@asa.org.uk
Website: www.asa.org.uk/asa/

Companies House (main office)
Crown Way
Maindy
Cardiff
CF14 3UZ
Tel: 0870 33 33 636
Email: enquiries@companies-house.gov.uk
Website: www.companieshouse.gov.uk

Facsimile Preference Service (FPS)
DMA House
70 Margaret Street
London
W1W 8SS
Tel: 020 7291 3330
Fax: 020 7323 4226
Email: fps@dma.org.uk
Website: www.fpsonline.org.uk

Financial Ombudsman Service (FOS)
South Quay Plaza
183 Marsh Wall
London
E14 9SR
Tel: 0845 606 1234
Fax: 020 7676 9713
Email: consumerhelp@fsa.gov.uk
Website: www.financial.ombudsman.org.uk

PhonepayPlus (previously ICSTIS)
PhonepayPlus
Clove Building
4 Maguire Street
London
SE1 2NQ
Or
FREEPOST
WC5468,
London,
SE1 2BR

0800 500 212
http://www.phonepayplus.org.uk/

Mailing Preference Service (MPS)
DMA House
70 Margaret Street
London
W1W 8SS
Tel: 020 7291 3310
Fax: 020 7323 4226
Email: mps@dma.org.uk
Website: www.mpsonline.org.uk

Telephone Preference Service (TPS)
DMA House
70 Margaret Street
London
W1W 8SS
Tel: 020 7291 3320
Fax: 020 7323 4226
Email: tps@dma.org.uk
Website: www.tpsonline.org.uk

National Lottery Commission
2 Monck Street
London
SW1P 2BQ
Telephone: (0845) 712 5596

Local Authorities Coordinators of Regulatory Services
10 Albert Embankment
London
SE1 7SP
Telephone: (020) 7840 7200
Fax: (020) 7735 9977
Web Site: http://www.lacors.com

Lancashire County Council Trading Standards, 58-60 Guildhall Street, Preston, Lancashire PR1 3NU.
Telephone: 0845 600 1352 or (01772) 533573 Fax: (01772) 533591 Electronic Mail: feedback@lancashire.gov.uk