Manchester City Council

Consumer Complaints

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Manchester Trading Standards is now working in partnership with Consumer Direct to improve the service provided to consumers with complaints and enquiries.

Please click on the Consumer Direct logo below to submit your enquiry online -

You can also telephone Consumer Direct on 08454 040506

Opening hours:
Monday - Friday 08.00 - 18.30
Saturday 09.00 - 13.00

Minicom users please telephone 08451 281384

Consumer Direct is a telephone and online consumer advice service which is supported by local authorities in the North West and funded by the Department of Trade and Industry. Consumer Direct provides clear practical advice to help consumers sort out problems and disagreements with suppliers of goods or services.

From overcharging, faulty goods and dodgy workmanship, to reporting dishonest traders and scams, Consumer Directs trained advisers are ready to offer individual solutions for individual problems.

Consumer Direct works in partnership with local authority Trading Standards Services, providing the first level advice and information on a wide range of consumer problems. More complex problems, or complaints requiring further investigation or assistance, are referred to Trading Standards or other advice services.