This web site provides information and advice 24 hours a day to help consumers solve their problems. Alternatively, you may like to visit the Consumer Direct website at www.consumerdirect.gov.uk
From this page you can go to our factsheets for consumers.
These 
factsheets contain information on various civil law issues, eg. problems with goods
and/or services, and offer advice and assistance to help resolve your problem.
Consumer Direct
Consumer Direct is a government-funded telephone and online service offering information and advice on consumer issues.
Consumer Direct is funded by the Office of Fair Trading and delivered in partnership with Local Authority Trading Standards Services. It provides clear, practical, impartial advice to help you sort out problems and disagreements you may be having with suppliers of goods or services. From overcharging to faulty goods, from dodgy workmanship to reporting dishonest traders and scams, Consumer Direct advisers are ready to offer solutions for individual problems.
The advice and information is free. Telephone calls are charged for via an 0845 number, which will cost no more than 4p per minute for BT customers (NB: other networks may vary).
Contact Details
If you can't find the answer to your problem on-line, your first point of contact for consumer advice is via Consumer Direct on:-
Client Survey
In partnership with Consumer Direct, the Consumer Advice and Information Service operated by the Council's Trading Standards Division deals with several thousand enquiries a year from consumers. If you are a client of our service (you may also have spoken to a Consumer Direct adviser), your views about the way in which we dealt with your enquiry are important to us. If you'd like to complete our Consumer Advice Client Questionnaire,
please click on the following link.
Client Survey
Useful Links
- Adviceguide Website. The Adviceguide website is published by Citizens Advice and provides up-to-date, independent advice covering
a wide range of topics. The site offers advice relevant for England, Northern Ireland, Scotland and Wales and provides
information in English, Welsh, Bengali, Punjabi, Gujarati, Urdu and Chinese.
- Buy With Confidence Scheme
- Consumer Direct - Information on scams. Please click on the following link for information on a variety of scams.
- MK Web - A Milton Keynes website.
- Please click on the following link to view information relating to our
texting service
- Please click on the image below to visit the Rip-off-Tip-off Website.
- If you're thinking of using the small claims fast track at the County Court, you may like to visit the following website:
www.hmcourts-service.gov.uk
- Other Consumer Contacts
Consumer Support Networks (CSNs)
There are times when a single agency is unable to meet all the needs of its community. By joining up
the services of local authority and voluntary advice agencies, the CSN is starting to meet the diverse needs of today's
consumers. Local Trading Standards, Citizens Advice Bureaux and independent consumer advice agencies across Great
Britain have come together to form Consumer Support Networks (CSNs), and we are delighted to announce that we are
registered CSN members. Other agencies who are part of the Milton Keynes Consumer Support Network include:
Age Concern, Milton Keynes
Milton Keynes CAB
Milton Keynes Community Mediation Centre
MK Crime and Community Safety
The Centre, MK Management Group
Community Legal Services (CLS)
The Advice & Information Service is also a member of the Milton Keynes Community Legal Services Partnership.
This operates to ensure that legal services are provided to a consistently high standard, and that people needing
legal advice are put in touch with the most appropriate organisation to help them. In 2002 our Advice and Information
Service gained Quality Mark accreditation under this scheme.
To visit the Community Legal Services website, please click on the CLS logo above.
Guidance Notes
You can search the Self-help Advice Sheet titles (NB: this will not find Our Factsheets)
This search will return all pages which match any of your selected words.
Searching for 'food health' will find pages which include the words
'food' OR 'health' but will not find part words, for example, a page containing
the word 'heal'. The search is not case sensitive.
Milton Keynes Council
Trading Standards Division
Environment Directorate
PO Box 105, Civic Offices
1 Saxon Gate East
Milton Keynes, MK9 3HH
Telephone: Shopping Advice (08454) 04 05 06 Enforcement Matters (01908) 252504
Internet World Wide Web http://www.tradingstandards.gov.uk/milton-keynes/
E-Mail: tsd@milton-keynes.gov.uk or for consumer advice:
E-Mail: consumeradvice@milton-keynes.gov.uk
Copyright © Milton Keynes Trading Standards 1999
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