North East Lincolnshire Council Cleethorpes, Grimsby & The North East Lincolnshire Wolds   
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Business Info - Local Business Partnerships and Awards

Motor Trade Partnership
Home Service Directory
Responsible Retailer
Fake Free Zones (under development)


Motor Trade Partnership

Q. What is the scheme about?

A. The Commitment to Fair Trading Scheme is a partnership between the Motor Trade and North East Lincolnshire Council Environmental Services Directorate Trading Standards Service.

It is a way for businesses in the motor trade to show that they are committed to being fair, safe and honest in their dealings with customers.Motor Trade Partnership logo

It is a way for Trading Standards to continue their efforts to promote a fair trading environment within the motor trade to the benefit of both consumers and local business.

Q. How can I find out more?

A. To find out who are the members click on the link below but also look out for the distinctive logo that traders can display at their business premises and in advertising.

If you are a trader and you would like more information on becoming a member contact us at the address shown at the bottom of this page.

List of current members (MS Word)

Q. What are the benefits to the consumer?

A. Traders agree to:

  • Comply with the terms and conditions of the scheme.
  • Deal with all customers fairly, courteously and in accordance with good business practice.
  • Maintain a customer complaints record
  • Undertake to comply with the spirit as well as the letter of the law
  • Provide staff training in relation to civil and criminal law
  • Be committed to fair trading

Q. What is our commitment?

A. Trading standards agree to:

  • Provide fair and impartial service to both customers and traders
  • Nominated Officers to liaise with the member
  • Provide assistance to trader to attempt to resolve consumer complaints
  • Investigate all alleged breaches of criminal legislation for which this service is responsible in accordance with its statutory duties

Q. How many member are currently in the CFT?

A. There are currently thirty nine (39) members.


Home Service Directory

Home Services Directory Logo

A directory of local traders vetted by the Trading Standards Service

Q. What is the Home Service Directory about?

A. It is a Trading Standards scheme to provide consumers with the means of finding a local trades person they can trust and to help promote reputable traders in North East Lincolnshire. Any local trades person can apply to join the Home Services Directory. To become a member you will be vetted by Trading Standards and sign up to the terms and conditions of the scheme. Trading Standards will promote the Home Services Directory to local residents, particularly older and vulnerable people, advising them to use members of the scheme when looking for a local trades person to work in the home or garden. The directory lists a range of traders, such as electricians, decorators, joiners and gardeners, who have undergone an assessment process.

Q. How do I access the directory?

A. For an up to date list of members, please follow the above link

Q. As a business how can I apply to be listed?

A. If you are in trade we would your application to be listed - be it as a sole trader or a company - please contact us on 01472 324770 to find out more

Q. Is there an Assessment Procedure?

A. Applicants must go through a vetting process. This includes: Police check for traders and employees, County Court Judgement Checks, Trading Standards Check for customer complaints, References, Proof of Appropriate Public Liability Insurance, Legislation Compliance Check of company stationery, Proof that business has been established for a minimum of 6 months, Everything you need to apply is available in the application pack.

Q. Is there a Membership Fee?

A. There is no membership fee (subject to review Summer 2009).

Q. How many members are currently in the Home Services Directory?

A. There are currently twenty (20) members.

 


To find out more contact us at:
Trading Standards
North East Lincolnshire Council
Origin One
1 Origin Way
Genesis
Europarc
Grimsby
DN37 9TZ
Tel: 01472 324770
Fax: 01472 324819

e-mail: trading.standards@nelincs.gov.uk

 


North East Lincolnshire Council Trading Standards Department, Origin One, 1 Origin Way, Genesis, Grimsby DN37 9TZ.
Telephone: 01472) 324770   Fax: (01472) 324819   Electronic Mail: trading.standards@nelincs.gov.uk