About Us

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About Us

Trading Standards is a North East Lincolnshire Council service which plays a key role in consumer protection and which acts as a link between consumers and businesses where there are problems with faulty or dangerous goods or substandard services. We achieve this through:

• Information
• Advice
• Education
• Testing good and services
• Sampling
• Inspection of business premises
• Monitoring business practices
• Enacting enforcement action

The Trading Standards service is responsible for administering a wide range of legislation, which provides protection for consumers and traders. Protection especially relating to "Quality, Quantity, Credit, Prices and Safety". Trading Standards is a consumer law enforcement body whose duties are mainly based around statutory responsibilities.

What we can and cannot do

WE CAN:

-give impartial advice on consumer law and your rights
-suggest action you can take
-advise on civil court procedure
-investigate if the criminal law has been breached

WE CANNOT:

-close businesses down
-automatically obtain a refund for you
-recommend businesses
-take action when the criminal law has not been broken
-tell you which businesses to avoid

Contacting Us

Trading Standards
Directorate of Environmental Services
North East Lincolnshire Council
Origin One
1 Origin Way
Genesis
Europarc
Grimsby
DN37 9TZ                                                                                                                                       

Tel: 01472 324770
Fax: 01472 324819

e-mail: trading.standards@nelincs.gov.uk

Enforcement Policy

Download our enforcement policy (MS Word document, opens in new window)

Food Standards

Download our Food Service Plan (MS Word document, opens in new window)

North East Lincolnshire Council Trading Standards Department, Origin One, 1 Origin Way, Genesis, Europarc, Grimsby DN37 9TZ.
Telephone: 01472) 324770   Fax: (01472) 324819   Electronic Mail: trading.standards@nelincs.gov.uk