Consumer Direct

Clear, practical consumer advice 

Advice and support for consumers in Newham is provided by Consumer Direct London.

What is Consumer Direct?

Consumer Direct is a telephone and online consumer advice service, which is supported by local authorities in London and by the Department of Trade and Industry. It provides clear, practical consumer advice to help consumers sort out problems and disagreements with suppliers of goods or services. From overcharging to faulty goods, and dodgy workmanship to reporting dishonest traders and scams, Consumer Directs' trained advisers are ready to offer individual solutions for individual problems.

Consumer Direct works in partnership with Local Authority Trading Standards Advice Services and Consumer Support Networks, providing first level advice and information on a wide range of consumer problems.

More complex problems or complaints requiring further investigation or assistance are referred by Consumer Direct to the Investigations Team within Newham’s Trading Standards Service. This team holds the Community Legal Service Quality Mark for Consumer and General Contract Law to the General Help and Case Work Standard.

Contact Consumer Direct

• Complain Online to Consumer Direct.
• Telephone a Consumer Direct adviser on 08454 04 05 06 (Minicom users should call on 08451 28 13 84).

This web site provides information and advice 24 hours a day to help consumers solve their own problems.

• Order a Consumer Action Pack
• Guidance notes and leaflets
• Safety warnings
• Office of Fair Trading
• Other useful contacts

From this page you go to our self-help advice sheets. If you are an London Borough of Newham trader or resident, we can send you leaflets including those produced by other organisations such as The Office of Fair Trading and The Department of Trade and Industry.

It is also possible to search the notes and leaflets for a relevant word or words. Check latest news for updates.

Guidance notes and leaflets

Either

• View our self-help advice sheets

Or search the advice sheets and leaflet titles

This search will return all pages which match any of your selected words. Searching for 'food health' will find pages which include the words 'food' OR 'health' but will not find part words, for example, a page containing the word 'heal'. The search is not case sensitive.

London Borough of Newham Trading Standards & Consumer Protection,
495 High Street North, Manor Park, London. E12 6TH
Telephone: 020 8430 3869    Fax: 020 8478 1443
Electronic Mail: trading.standards@newham.gov.uk