Last year our consumer advice section dealt with more than 17,000 complaints as well as a large number of general enquiries. This web site provides information and advice 24 hours a day to help consumers solve their own problems.

• Consumer Direct - provides clear, practical consumer advice
• Office of Fair Trading
• Information on your rights as a consumer in the European Union
• Other useful contacts
• Report Rogue Traders online in confidence

• Guidance notes and leaflets
• Internet Shopping - top ten tips

  If you require other legal services, for example immigration, family law or housing, the Legal Services Commission has produced a useful directory of legal services, please visit their website at CLS Direct

  From this page you go to our self-help advice sheets. If you are an Northamptonshire trader or resident, we can send you leaflets including those produced by other organisations such as: the Office of Fair Trading, Department of Trade and Industry and (DEFRA) Department for Environment, Food and Rural Affairs.

  Looking for a leaflet?  Remember that it is possible to search using relevant word or words.

  Latest News - check out what has been happening recently
  
  

  Guidance notes and leaflets

  Either go to listing

  • Our self-help advice sheets

  Or search the advice sheets and leaflet titles

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  This search will return all pages which match any of your selected words. Searching for 'food health' will find pages which include the words 'food' OR 'health' but will not find part words, for example, a page containing the word 'heal'. The search is not case sensitive.