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How to Use the Consumer Action Pack (92kb)

10 Points to Remember (92kb)

What the Law Says: When You Buy Goods (19kb)

What the Law Says: When You Buy Services (19kb)

Check Out Your Rights: Goods (20kb)

Check Out Your Rights: Services (26kb)

How to Solve Your Problems: Goods (25kb)

How to Solve Your Problems: Services (26kb)

How to Solve Your Problems: Identifying the Fault (20kb)

How to Solve Your Problems: Using Guarantees (19kb)

How to Solve Your Problems: Sample Letters (35kb)

Bought on Credit (20kb)

Is The Trader Right? (69kb)