Northumberland
Home Page Business Consumer News About us Service
Advice Sheets

-----

Our consumer advice leaflets are available for viewing or download, to view them you require Adobe Acrobat reader to be installed on your computer, this is available free of charge, simply click the icon below and follow the instructions to download and install the correct version for your computer.

"Get Adobe reader"

How to Use the Consumer Action Pack (92kb)

10 Points to Remember (92kb)

What the Law Says: When You Buy Goods (19kb)

What the Law Says: When You Buy Services (19kb)

Check Out Your Rights: Goods (20kb)

Check Out Your Rights: Services (26kb)

How to Solve Your Problems: Goods (25kb)

How to Solve Your Problems: Services (26kb)

How to Solve Your Problems: Identifying the Fault (20kb)

How to Solve Your Problems: Using Guarantees (19kb)

How to Solve Your Problems: Sample Letters (35kb)

Bought on Credit (20kb)

Is The Trader Right? (69kb)

-----

Message

Northumberland County Council, Trading Standards Service, Loansdean, Morpeth, Northumberland NE61 2AP
Telephone: 0845 600 6400 (For out of normal hours this number has voicemail facility)   Fax: 01670 626059
Internet World Wide Web http://www.tradingstandards.gov.uk/northumberland/
Electronic Mail: tradingstandards@northumberland.gov.uk

Copyright Northumberland County Council Trading Standards Service 2006