The Royal Borough's Trading Standards Service now works in partnership with the Department of Trade and Industry's Consumer Direct Service.
Consumer Direct is a telephone and online consumer advice service, which is supported by local authorities across the UK and by the Department of Trade and Industry.
Consumer Direct provides clear, practical advice to help consumers sort out problems and disagreements with suppliers of goods or services. From overcharging to faulty goods, and dodgy workmanship to reporting dishonest traders and scams, Consumer Direct's trained advisors are ready to offer individual solutions for individual problems.
Consumer Direct works with the Royal Borough's Trading Standards Service. Consumer Direct will provide ‘first level’ advice and information on a wide range of consumer problems.
More complex problems, or complaints requiring further investigation or assistance will be referred back to the Royal Borough's Trading Standards Service.
To speak to a Consumer Direct advisor, please call 08454 04 05 06.
Minicom users can contact Consumer Direct on 08451 28 13 84.
To submit your enquiry or complaint on-line, click consumer direct complain online.
A wide range of consumer information and advice is available online at the Consumer Direct website – www.consumerdirect.gov.uk