Latest News - How We Are Performing
Customer Satisfaction Figures 2006/07
| |
Very Well |
Fairly Well |
Not Very well |
Not At All |
- |
|
Informed about rights? |
12%
80% |
39%
16% |
22%
0% |
16%
1% |
- |
| |
Very Easy |
Fairly Easy |
Neither |
Fairly Difficult |
Don't Know |
|
To Get information / advice about rights? |
16% |
35% |
5% |
22% |
8% |
| |
Very satisfied |
Fairly satisfied |
Fairly Dissatisfied |
Very Dissatisfied |
Don't Know |
|
Satisfied with our Service? |
41% |
22% |
14% |
7% |
2% |
| |
Very Easy |
Fairly Easy |
Fairly Difficult |
Very Difficult |
Don't Know |
|
Did we give you information that was easy to understand? |
39%
68% |
23%
32% |
11%
0% |
3%
0% |
6%
0% |
| |
Very Good |
Fairly Good |
Fairly Poor |
Very Poor |
Don't Know |
|
How informative did you find our staff/? |
43%
84% |
26%
4% |
4%
0% |
7%
0% |
5%
0% |
| |
Yes |
No |
Don't Know |
- |
- |
|
Did we treat you fairly? |
69%
92% |
7%
4% |
9%
4% |
- |
- |
| |
Very Easy |
Fairly Easy |
Fairly Difficult |
Very Difficult |
- |
|
How easy was it to make contact with Us? |
41%
60% |
30%
16% |
9%
12% |
7%
3% |
- |
Consumer responses in black
Business responses in red
Service standards and service levels
Sefton Metropolitan Borough Council, Environmental Protection Department, 1st Floor, Magdalen House, Stanley Precinct, Trinity Road, Bootle, Merseyside. L20 3QZ.
Telephone: (0151) 934 2089 Fax:
(0151) 934 2106 Electronic Mail:
consumer.advice@environmental.sefton.gov.uk
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