Sefton MBC  

Latest News - How We Are Performing

Customer Satisfaction Figures 2006/07

 

Very Well

Fairly Well

Not Very well

Not At All

-

Informed about rights?

12%
80%

39%
16%

22%
0%

16%
1%

-

 

Very Easy

Fairly Easy

Neither

Fairly Difficult

Don't Know

To Get information / advice about rights?

16%

35%

5%

22%

8%

 

Very satisfied

Fairly satisfied

Fairly Dissatisfied

Very Dissatisfied

Don't Know

Satisfied with our Service?

41%

22%

14%

7%

2%

 

Very Easy

Fairly Easy

Fairly Difficult

Very Difficult

Don't Know

Did we give you information that was easy to understand?

39%
68%

23%
32%

11%
0%

3%
0%

6%
0%

 

Very Good

Fairly Good

Fairly Poor

Very Poor

Don't Know

How informative did you find our staff/?

43%
84%

26%
4%

4%
0%

7%
0%

5%
0%

 

Yes

No

Don't Know

-

-

Did we treat you fairly?

69%

92%

7%

4%

9%

4%

-

-

 

Very Easy

Fairly Easy

Fairly Difficult

Very Difficult

-

How easy was it to make contact with Us?

41%
60%

30%
16%

9%
12%

7%
3%

-

Consumer responses in black
Business responses in red


Service standards and service levels


Sefton Metropolitan Borough Council, Environmental Protection Department, 1st Floor, Magdalen House, Stanley Precinct, Trinity Road, Bootle, Merseyside. L20 3QZ. Telephone: (0151) 934 2089   Fax: (0151) 934 2106   Electronic Mail: consumer.advice@environmental.sefton.gov.uk