Shropshire Trading Standards - Quality of our Service

A-Z Site Index

Please use the following links to navigate around our site.

A B C D E F G H IJ K L

M N O PQ R S T U V W XYZ

A
About Us - Find out more about Trading Standards
Age Restricted Sales - Information on what goods can and cannot be sold to young people
African Advance Payment Scam - ever been asked for your bank account details for a transfer of a large sum?
Animal Health and Welfare - Our role in Animal Health and Welfare and advice leaflets for keeping livestock
Ask Cedric - A course for educators and teachers to teach the consumer education related aspects of the Citizenship curriculum.

B
Blue Tongue Disease - visit our role in Animal Health and Welfare pages
Bogus Callers - Advice and your rights if you receive unexpected callers
Businesses - Downloadable leaflets, advice and contacts for new and existing businesses
Businesses - Trader Register - a code of practice offering a commitment to fair and honest trading practices.
Buying Goods and Services - Leaflets and frequently asked questions
Breaking News - Press Information and Latest News items

C
Cars - Downloadable leaflets and frequently asked questions covering various problems with buying, repairs and servicing
Car Boot Sales - advice leaflet on keeping within the law
Careers in Trading Standards - information from the Trading Standards Institute
Cattle - advice leaflets on various areas
CEnTSA - ensuring effective partnership working between local authorities across Central England
Children - lots of good consumer advice for children and young people in our Schools Package, including a quiz and "The Smart Shoppers Guide"
Consumers - Downloadable leaflets and frequently asked questions
Community Legal Service - we have been awarded the Community and Legal Service Quality Mark for "General Help With Casework" find out more
Consumer Challenge - the Consumer Challenge Quiz is aimed at young people with specific learning needs aged between 11 and 18.
Consumer Direct - advice including, your consumer rights, advice before you buy and how to make a complaint.
Consumer Support Networks - find out about the range of organisations aiming to provide better services
Consumer - Trader Register - has been set up to help you find a reliable home improvement business
Consultation - we undertake regular surveys of the users of our Service
Contacting Us - address, telephone and email details - including emergency contact details
Contacts - links to other useful organisations
Credit Union - Just Credit Union - a mutual service for people in Shropshire, savings schemes and low cost loans
Credit - Downloadable leaflets and frequently asked questions
Crucial Crew - safety events including interactive scenarios for Shropshire children (aged 10-11).

D
Data Protection - data protection statement
Data Protection Letters - scam asking for businesses for registration under Data Protection Legislation
Disputes - downloadable leaflets to help you if you are involved in a dispute with a trader
Distance Buying - frequently asked questions on buying by post, telephone and the Internet
Domain Name Registration Scams - unsolicited registrations from an unknown third party, offering to register a domain name, before a rival gets it
Doorstep Selling - advice and your rights if you receive uninvited doorstep sellers

E
Education - "Smart Shoppers Guide" and "Ask Cedric"- consumer education courses for students and teachers
Electric Blanket Safety - how safe is your electric blanket ?
Email Scams - how to spot a scheme hoping to part you from your money
Emergency Contacts - telephone numbers for out of hours emergencies
Enforcement - Shropshire Trading Standards Service Enforcement Policy
Europe - Businesses Leaflets regarding European matters, that we can send to you
Explosives and fireworks - storage, registration and licensing

F
Fair Trading - find out more about our role in Fair Trading
Faxes - advice on how to stop receiving unwanted sales faxes
Feeding Stuffs - advice and information, including registration requirements
Fireworks and explosives - storage, registration and licensing
Food - advice and information,
Food - Businesses - Information Leaflets to download and ones we can send you
Foot and Mouth Disease- visit our role in Animal Health and Welfare pages
Foreign Language Labels - advice leaflet on selling goods with a label in a Foreign Language

G
Guarantees and Warranties - consumer leaflet explaining guarantees and warranties
Guidance Notes and Leaflets - businesses - Information leaflets to download and ones we can send you
Guidance Notes and Leaflets - consumers - Information leaflets to download and ones we can send you

H
Help - we need your help - see what the current rip-offs and scams are and how you can help us with them
Holidays - frequently asked questions
Home Authority Principle - brief guide to the Home Authority principle
Homeworking - good advice before starting a homeworking scheme
Hotels - advice leaflet for owners of hotels and guesthouses
Household and appliances repairs - frequently asked questions

I - J
Internet Shopping Advice -our top 10 tips
Just Credit Union - a mutual service for people in Shropshire, savings schemes and low cost loans

K
Know Your Rights - over 100 Frequently asked questions and answers

L
Labelling - food labeling advice leaflets
Latest News - breaking news, press releases, safety news
Legislation - summary of the legislation which controls the supply of goods and services
Links - links to other useful organisations
Lotteries and Prize Draws - are they genuine?

M
Mail - advice on how to stop receiving unwanted sales mailshots
Mail Order - frequently asked questions when buying by post
Mobile phones - advice before you buy

N
New Businesses - how to give your new business a head start
Names - Business Names Act 1985 advice leaflet
Nigerian unsolicited letters/email/faxes - advice on what to do and what not to do

O
On-Line Survey - give us your views on the priorities of Shropshire Trading Standards

P - Q
Packaging - business leaflet on the essential requirements of composition and use
Performance - how we are performing - extracts from our annual Service Plan
Petroleum - did you know that we are responsible for the safe storage and licensing of sites storing petrol?
Phishing - find out about email scams which try to steal bank account details
Poisons Act 1972 - including registering for the sale of non - medicinal poisons
Premium Rate Internet Scams - bogus diallers are unwittingly installed on your PC charging you premium rates
Price Marking - price marking of goods for sale
Priorities - from our current Service Plan
Privacy - Data protection issues for these pages
Prize Draws and Lotteries - are the genuine?
Public Weighbridges - list of public weighbridges and guidance notes for operators
Pubs - keeping within the law in Pubs, Restaurants and Cafes
Quality of Service - how we aim to deliver a quality Trading Standards Service
Quiz - test your consumer skills in our weekly quiz

R
Rabies - emergency contingency plan
Rights - over 100 Frequently asked questions to help you know your rights
Rip Offs and Scams - how to spot a scheme hoping to part you from your money
Road Traffic - details of weight restricted areas

S
Safety - information on our wide range of Safety roles
Safety Warnings - including product recalls
Scams and Rip Offs - how to spot a scheme hoping to part you from your money
Schools Package - "Ask Cedric"- consumer education courses for students and teachers
Service Plan - extracts from our Service Plan giving details of our targets and performance
Shropshire County Council - Shropshire County Council website
Surveys - we undertake regular Consumer and Trade surveys - see the results

T
Trading Standards Central - find your local Trading Standards Service
Trade Descriptions - downloadable advice leaflet
Teachers - schools Package and "Ask Cedric" courses to advise young consumers on education related aspects of the Citizenship curriculum.
Telephone Calls - advice on how to stop receiving unwanted sales telephone calls
Terms and Conditions - copyright, data protection and disclaimer
Trader Register - has been set up to help you find a reliable home improvement business.

U
Under Age Sales - information on what goods can be sold to young people
Uninvited/Unexpected Callers - advice and your rights if you receive uninvited callers and doorstep sellers
Unsolicited letters / emails / faxes - advice on what to do and what not to do
Unwanted Sales Telephone Calls, Faxes or Mail - advice on how to stop receiving them

V
Views - give us your views on Shropshire Trading Standards

W
Weight Restrictions - details of weight restricted areas
Weights and Measures - more on Weights and Measures, including testing and hiring of Weights
Weighbridges - list of public weighbridges and guidance notes for operators
Welfare of Animals - leaflets on numerous areas of animal welfare

X - Y- Z
Young People - schools Package and "Ask Cedric" courses to advise young consumers on education related aspects of the Citizenship curriculum.
Young People - 'Shropshire Youth on the Net' is being developed by a group of young people from Shropshire, including youth politics, out and about and help and advice.

Page last reviewed Aug 2008

Shropshire County Council Trading Standards Service
Shirehall, Abbey Foregate, Shrewsbury, Shropshire SY2 6ND