CONSUMER ADVICE

• Consumer Advice - how to get consumer advice - including Consumer Direct
  
  
• Guidance notes and leaflets -  self-help advice sheets which you can download and print.
  
  
• Know Your Rights - over 100 frequently asked questions on subjects such as cars, holidays, home improvements, eating out, financial services and distance buying.
  
  
• Safety warnings and product recalls
  
  
• Trader Register - the Trader Register has been set up to help you find a reliable home improvement business. The scheme is not an approval scheme, but consumers can use the register to find a trader that has made a commitment to fair, honest trade, and providing
  good customer service. You will find details of plumbers, electricians, builders, double glaziers, gardeners, painters and decorators, and many more trades.

• Useful contacts and links - Governments Depts, Local Councils, CAB's and useful consumer organisations (inc OFT)
  
  
• Scams and Rip Offs  - Every day, people throughout Shropshire open their post to find they've unexpectedly won a draw or lottery, or are offered a chance to transfer large sums of money using their bank account. Whilst some of this mail may be genuine, much of it is a dishonest attempt to trap you into parting with your money.
  
  
• Mobile phones - advice before buying a mobile phone.
  
  
• Unexpected Callers and Door Step Selling - Advice and your rights if you receive uninvited callers and doorstep sellers
  
  
• How to stop unwanted sales -
  • Telephone calls
  • Faxes
  • Mail

Guidance notes and leaflets

• Click here to go to our self-help advice sheets

All leaflets are prepared for your guidance. They are not authoritative documents on the law. In the interests of brevity, some details may have been omitted but further information and advice can be obtained by contacting us.