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Introduction We are part of the Economy and Environment Directorate
of Shropshire
County Council. Community
Legal Service We have been awarded
the Community and Legal Service Quality Mark for "General Help
With Casework". Investors in
People Shropshire County Council holds the Investors in People award demonstrating corporate commitment to the development of our staff.
Quality Management System We have adopted the principles of the recognised Quality Management System ISO9001:2000. We strive to be customer focused and to continually improve.
Aims and Priorities Shropshire County Council Trading Standards Service is responsible for the enforcement of a wide range of legislation governing the supply and marketing of goods and services at all levels in the marketplace, together with responsibilities and duties under animal health and welfare legislation. We deal with both civil and criminal law and enforce Acts and Regulations relating to food quality and standards; product safety; trade descriptions; animal health and welfare; agricultural standards; weights and measures; consumer credit; trade marks and unfair trading practices. Shropshire County Council’s vision is to improve the quality of life for the people of Shropshire, and the Service aims to contribute by enhancing economic welfare within the County by means of the promotion, maintenance and improvement of a fair and safe trading environment for the benefit of consumers and traders alike. The County Council has six core values
In everything it
does Shropshire County Council works to a vision aims and values. To
find out more on Shropshire County Council's visions, aims and values We aim to address these aims and priorities through the adoption of the following approach:
Service
Delivery Plan 2007/2008 The full version of our Service Delivery Plan 2007/2008, can be downloaded as an pdf file. Alternatively you can contact us directly to request a free of charge hard copy. We will be publishing the 2008/2009 Service Delivery Plan on this page in the next few weeks. To view one or more of these files you will require Adobe Acrobat Reader, which is free for download from the Adobe website. Consultation and What You Told Us We undertake regular consumer and trader surveys in order to determine the views of our service users. The results of the can be downloaded as an pdf files. To view one or more of these files you will require Adobe Acrobat Reader, which is free for download from the Adobe website.To see the results of our February 2008 Business survey To see the results of our February 2008 Consumer survey Alternatively you can contact us directly to request a free of charge hard copy. If you have any general views on how we can improve the Quality of Service please contact David Edwards, Head of Trading Standards - david.edwards@shropshire-cc.gov.uk Alternatively, you can give us your views by taking part in our on line survey, which is part of the Shropshire County Council website.
Complaints About Us We pride ourselves
on aiming to offer the best professional Trading Standards Service.
On occasions however you may feel dissatisfied and if so you should
not hesitate to inform us. In the first instance we suggest discussing
your concerns with the person you are dealing, often this will be all
that is necessary to resolve the issue. Should further action be required
or if you have concerns about the way our service has been provided
please contact: If you are dissatisfied with any resultant explanation or if we are unable to resolve your complaint we will deal with it in accordance with the County Council's Complainants Charter.
Last reviewed October 2008 Shropshire County
Council Trading Standards Service
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