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Introduction to South Tyneside Trading Standards
The service was established in 1986 combined with the
Environmental Health service but it is now combined
with the other regulatory services of Planning and Building
Control within the new Neighbourhood Services Directorate.
Trading Standards' mission is:-
"To promote a fair
and safe trading environment for the public and business
community in South Tyneside ".
We are committed to provide an accessible front line
public service putting our customers first and designed
to serve the needs of the local community.
Using a programme of planned actions which are linked
to the Council's priorities our service is designed
to deliver :
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Informed Successful
Businesses
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Informed Confident Consumers
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A Fair and Safe Trading Environment
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An Efficient, Effective and Improving Service
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Our service objectives are therefore:
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To ensure that consumers and businesses within
South Tyneside are protected against fraud,
unfair trading practices and unsafe goods or
services
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To provide advice, assistance and support
to the business community of South Tyneside
including verification of equipment and other
calibration services in partnership with the
other Tyne & Wear Local Authorities
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To empower and enable consumers within the
Borough to exercise their legal civil rights
to resolve disputes concerning the sale or
supply of goods/services. We also mediate between
consumers and traders.
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To listen to the needs of the community and
respond to their demands for alternative and/or
improved services
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To deliver this service Trading Standards has a establishment
of 13 staff who are deployed into two operational teams:
An enforcement team each covering
the Borough which handle all complaints, enquiries and
service requests. They also carry out planned inspections,
sampling, surveys and special projects.
A consumer advice team which handle
all complaints, enquiries and services requests from
residents in relation to civil law matters and provide
a range of consumer education initiatives.
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