Service Standards

Keyboard

Quality of our Service

Our Service Standards

General
We want to create a customer 'experience' that provides:

	Customer friendly caring approach
	Convenient access to our services
	Fairness, courtesy and helpfulness
	Confidentiality and trust
	Clarity in the information we provide
	A service responsive to customer needs
	Excellence

Service Improvement
You can help us to get our service right for you by :

	Telling us exactly what you want
	Providing full information and keeping us up to date with any changed circumstances
	Telling us when we get things wrong or comments on how we can do better

Please let us have your views.

We will regularly review these standards in consultation with our customers.

Our Staff

	Willl be courteous and helpful at all times
	Carry proof of identity at all times
	Will use plain language in all correspondence
	Will act with honesty, integrity, sensitivity and respect
	Will treat all personal information in confidence. Such information will only be passed on with your agreement or where necessary in accordance with strict legal requirements
	Provide private interview facilities if needed