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Here at Trading Standards we understand that sometimes
traders find the law complicated and time-consuming
to follow, and that the great majority of South Tyneside
businesses wish to trade lawfully, fairly and respect
their customers' rights.
We believe that it is much better for a business to
'get things right first time' than try to correct them
after the event and that the best way to carry out our
enforcement responsibilities is to work closely with
the business community to help them understand the law
and how they should comply.
This balanced approach towards law enforcement, including
promotion of the home
authority principle which is supported by local
authorities throughout the U.K. This principle requires
that we place special emphasis on the legality of goods
and services originating in South Tyneside and helping
those businesses meet their legal obligations without
unnecessary expense.
It is important to us that we work at developing good
relationships with the firms based in South Tyneside,
and we will provide free advice and assistance on any
aspect of the legislation we enforce. We will negotiate
a fee if you request us to provide staff training.
In order to do that effectively, the Council recognises
the importance of investing in the training and professional
skills of our staff to ensure that the advice given
to businesses in the area is as good as we can make
it.
We will also apply the principles of good enforcement
practice set out in a concordat agreed between local
and central government. Our enforcement
policy reflects these principles and has been agreed
by elected members. This policy should ensure that all
decisions on enforcement action are taken fairly and
consistently.
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