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Changing Your Mind - Cancellation Rights
As a general rule your right to cancel a contract agreed
by you at your home depends on whether the sales person
contacted you first. This includes :
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The sales person called on you
without an appointment (cold calling) |
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The seller telephones to ask if they can come
round |
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You invited the trader to do some work after
they left a leaflet at your home |
If this is the case the following applies :
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You may have seven days to change your mind and cancel the contract. You’re
also entitled to a refund of your deposit |
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The seller must give you written details of
your cancellation rights (there are limited exceptions
to this) |
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The cancellation rights must be given to you when you agree to have the work
done |
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This should also include a cancellation notice
to complete if you change your mind about having
the work done |
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If you cancel the contract and goods have already been supplied, generally
you must let the seller come and collect them
(some specific exemptions). It’s important
to take care of them until this happens |
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Some exceptions are :
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Your cancellation rights are less if you made
the first approach to the trader - generally you
have no automatic right to cancel unless your
contract says so or you bought the goods or services
on credit |
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If goods are installed in a building within the cancellation period you should
be able to cancel and may not have to pay for
them (see exemptions below) |
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If a service has been carried out, you may
have to pay for it – but this is a tricky
area so it’s best to give us a ring for
individual advice |
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You cannot cancel contracts relating to the supply of goods or services costing
less than £35, the construction of an extension
to a building or perishable goods |
When Cancelling
If you cancel, it must be in writing and you should
send it by recorded delivery in case you need to prove
you have sent it in the future. If possible you should
also keep a copy of the cancellation.
Although you have seven days in which to cancel, cancellation
should be sent as soon as possible.
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