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Introduction

Top ten scams

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Q & A - Protecting your identity

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Q & A - Preventing card fraud

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'Phishing'

Beware of emails purporting to be from banks asking you to click on a link to the bank's website and verify your customer details.

Bank customers are again being warned after a recent increase in those falling victim to the internet menace.

Phishing is the term for this kind of scam practice used by fraudsters and organised crime to attempt to gain a persons bank details. The fraudsters behind the scam copy the genuine websites of well-known banks and building societies and create false or replica sites.

Emails are then sent out, often as part of a bogus 'security check', asking those who receive them to visit the replica site and 'register' their bank account details, including confidential pin numbers and passwords.

They hope that the recipient of the email will think they have received a genuine request from their bank and will unwittingly provide the fraudsters with access to their accounts.

If the customer falls for the e-mail scam and enters his or her details, the scamsters can empty that account or use it to launder money.

Banks and the National High-Tech Crime Unit (NCTHU) are working around the clock to close the phishing sites.

Banks and building societies that have been 'used' by the fraudsters include Barclays, Natwest, Nationwide, the Halifax, and Lloyds TSB.

Our advice:

Genuine banks would never request information in this way.

Never give out sensitive information in response to unsolicited approaches.

Always check with your bank directly before responding to such requests.

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