Consultation and what you told us

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Consultation - what you said

The Service has as part of the best value review process consulted with several of our stakeholder groups.

If you would like to be included in any of these processes please send us a message and let us know how you would like to be involved.

Listed below is a summary of our consultative processes carried out to date :

Process	Consumer Advice & Education	Enforcement
Citizens Panel	•	•
Service Users (Personal callers)	•
Service Users (month's sample)	•	•
Traders (post visit)		•
Traders (low risk scheme pilot)		•
Senior Citizens	•	•
Service Users (Electric Blankets)	•	•
Street Survey (non-users)	•	•
Focus Groups	•	•
Local Chamber of Trade	•	•
Under 8's Fair	•	•
College Students	•	•

What you told us

93%	Overall average service satisfaction
97%	Considered our response was within reasonable time
88%	Had no difficulty contacting the service
88%	Customers who had used our leaflets found them at least very useful
Source - customer surveys
Priority service areas identified :
- Product Safety
- Consumer Advice
- Under Age Sales
- Rogue Traders
- Counterfeiting
Source - customer and trader surveys
Key service improvements suggested :
- more information on what the service can do
- stop doorstep and telephone selling
- more help finding trustworthy, reliable contractors
- service newsletter requested
- production of targetted information in areas of home maintenance and improvement, upholstered furniture and used cars
Source - customer and trader surveys

Our Response
These service improvements have been incorporated in our 2003 - 2004 National Performance Framework Plan.