Consumer Questionnaire

Consumers

Your Views
South Tyneside Trading Standards welcomes your views and comments on issues affecting Trading Standards. Don't forget to fill in your name, email address and town on the form.

We undertake a wide range of tasks to protect consumers and help businesses.

	Where do you think we should concentrate our resources?
	What do you think is most important?
	What improvements can we make?

We would like to know. To express your views, please complete the questionnaire below by selecting the relevant buttons. Please use the text box at the end to make any other suggestions.

Normally, we can only assist residents from South Tyneside. However, we welcome comments and feedback from anyone, wherever you are.

Our consumer questionnaire follows but you may prefer to complete our business questionnaire.

Data Protection Act - We may wish to contact you to clarify any issue you have raised but your details and comments will remain completely confidential and will not be passed on to any other party or used for any other purpose without your permission.

Name :
Email :
Town :

Consumer Questionnaire

1	What would be your preferred way of obtaining information or advice from us? (Please select more than one if appropriate)

Telephone
Letter
Personal Visit
E-Mail
Fax
Website
Other (please specify)

2	To the following statements indicate whether you strongly agree/tend to agree/neither agree nor disagree/tend to disagree/strongly disagree/don't know.

	Strongly Agree	Agree	Neither	Disagree	Strongly Disagree	Don't Know
I know and understand my rights as a consumer
I have confidence in pursuing my consumer rights through the civil courts to resolve any dispute I may have with a trader

3	If you have used our service before, please tell us:

	Strongly Agree	Agree	Neither	Disagree	Strongly Disagree	Don't Know
Overall did you think it had been worthwhile contacting the service?
Because of contacting us do you feel more aware of your rights as a consumer?

4	Below are listed some major areas of activity for Trading Standards. From this list choose the 5 you believe are the most important.

Advice to consumers on contract law and their rights
Advice to business on compliance with the law
Ensuring motor vehicles are correctly described and roadworthy
Ensuring other goods and services are correctly described
Ensuring counterfeit products are not made or sold
Ensuring consumer products are safe
Ensuring weighing and measuring equipment is accurate
Ensuring goods such as cigarettes, solvents and fireworks are not sold to children
Ensuring that goods vehicles on the borough's roads are not overloaded
Ensuring that illegal credit practices, such as illegal moneylending are prevented

5	Please use the box for any other comments you would like to make.

Thank you for your time and co-operation with this survey

We would like to know who is currently using our service and it would greatly assist us if you would fill in the personal details that follow. This helps to tell us whether some users are better able to access our services than others and whether some have particular needs.

If you would prefer not to provide this information click on the 'Send Views' button now.

Otherwise please continue...

Which of the following best describes you?

Sex:

18 or under
19 - 30
31 - 40
41 - 50
51 - 60
Over 60

Ethnicity:

a) White

British
Irish
Other white background (please specify)

b) Mixed

White and Black Caribbean
White and Black African
White and Asian
Other mixed background (please specify)

c) Asian or Asian British

Indian
Pakistani
Bangladeshi
Other Asian background (please specify)

d) Black or Black British

Caribbean
African
Other black background (please specify)

e) Chinese or other ethnic group

Chinese
Other


Your postcode:

Thank you for your time and co-operation with this survey

Now click on the 'Send Views' button below.