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Extra rights for consumers on faulty goods
The Sale and Supply of Goods to Consumers
Regulations 2002 came into force on 31 March 2003. The
Regulations are as a result an EC Directive on the sale
of consumer goods and associated guarantees.
Although the impact on existing UK legislation is relatively
modest there are some useful changes for consumers and
the Directive itself sets a minimum baseline for consumers'
rights across Member States.
Additional benefits for UK Consumers include :
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Entitled to reasonable
redress wherever they buy goods in the European
Union |
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A specific right in the UK to a repair or replacement
if goods are faulty |
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If goods develop a fault within the first six
months and the retailer wishes to dispute a claim
for a repair or replacement, the retailer will
be required to provide proof that the fault was
not present when the goods were sold. |
Further detailed information is available from the
following DTI guidance leaflets :
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(pdf) 