Notice of right to cancel the contract

The trader should complete the top half of this form. If the customer wishes to exercise his/her right to cancel the contract, the lower portion should be completed, detached and returned to the trader.

Date of issue

Name and address of trader

Contract reference no/order no/or description of contract

Name and address of person to whom the cancellation notice may be given, or an email address to which it may be sent

Customer cancellation rights

This information must be contained in notice of the right to cancel

The Consumer has the right to cancel the contract if he wishes and that right can be exercised by delivering, or sending (including by electronic mail) a cancellation notice to the trader at any time within the period of seven days starting with the day of receipt of a notice in writing of the right to cancel the contract. Cancellation should be communicated in writing or by email to the person shown above.

Cancellation is deemed to be served as soon as it is posted or sent to a trader or in the case of an electronic communication from the day it is sent to the trader.
The bottom of this form may be used to exercise this right and can be issued in person or sent by post – (in which case you should obtain a Certificate of Posting or Recorded Delivery slip. You are advised to take a copy of the cancellation notice before returning it to the trader.)

Work begun prior to the expiry of the cancellation period

If you have agreed in writing that work will commence before the seven-day cancellation period expires, and you subsequently cancel in accordance with your rights, you are advised that reasonable payment may be due for any work carried out. You are asked to confirm in writing that work may commence before your cancellation period expires.

Cancellation notice

If you wish to cancel the contract you MUST DO SO IN WRITING and deliver personally or send (which you may do by electronic mail) this to the person named below. You may use this form if you want to but you do not have to.

(Complete, detach and return this portion of the form ONLY IF YOU WISH TO CANCEL THE CONTRACT)

To:

(Trader to insert name and address of person to whom notice may be given.)

I/We (delete as appropriate) hereby give notice that I/we wish to cancel my/our contract

Trader to insert contract ref no, or name and address of the consumer

(Contract ref no, or name and address of the consumer)

Signed……………………………………………….. Date…………………………

Work commencing prior to the expiry of the cancellation period

If the customer agrees that work may start before the cancellation period expires, they should sign below to confirm this agreement and that they understand that if they decide to cancel within seven days, reasonable payment may be due for work carried out prior to cancellation.

I/We agree that …………………………………………………… (Traders name) may commence work on ………… (date), before my cancellation period has expired.

I understand that if I decide to cancel within seven days, I may be asked to pay for any work that has been carried out prior to my cancellation.

Signed………………………………………………………….. Date………………