Commendations, Comments & Complaints

Improving Services

We try to provide the best possible service at all times.  It is so important that customers who use our services tell us how we are doing.  They may be compliments, (for instance if you have found a particular service or member of staff helpful), ideas about how we could do things better or you may have a complaint

Whatever your views are we welcome them and will use them to improve our services to communities. 

What We Will Do

We will pass on your commendations to the staff involved

We will acknowledge all comments that are received and consider them fully to see how we can improve our services

We will investigate your complaint.  If you are unhappy with our service we will look carefully at the issue you have raised.

We will respond to a complaint as quickly as possible.  Generally this will be within 10 working days.  If a complaint is particularly complicated and likely to take longer we will advise you of this.

We will consider your complaints to see how we can improve our service so that the same complaint does not arise again

What If You Disagree With Our Response

If you are unhappy with the way we have dealt with your complaint let us know.  We will review your complaint and the follow up action taken and advise you of the outcome within 20 working days.

You can also put your complaint to the Local Government Ombudsman.  The Ombudsman is independent and would expect you to have used the Council's complaints procedure before becoming involved.  If the Ombudsman decides you have been treated unfairly we will take action to put things right. 

You can obtain further details about complaining to the Ombudsman by selecting the button here.