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Trading Standards

& Licensing

Consumer Advice & Information

This page provides advice and information for consumers in Stockton

Our Consumer Advice Service

Trading Standards Guidance Notes And Leaflets

Licensing Guidance Notes and Leaflets

Safety Warnings

Scams

Stop Loan Sharks

Doorstoppers And No Cold Calling Zones

Stockton Trading Standards And Motor Trade Partnership

Stockton Trading Standards And Catering Trade Healthy Choice Partnership

Our Consumer Advice Centre

Community Legal Services Logo

Our Consumer Advice Service holds the Community Legal Service Specialist Quality Mark and is a member of the Stockton Consumer Support Network.

Each year we deal with thousands of complaints and enquiries. This web site provides information and advice 24 hours a day to help consumers solve their own problems.

Our Advice Officers provide advice on consumer civil law issues.

If you have a complaint, officers will advise you on your legal rights and the best way for you to resolve your problem. The advice service is provided free of charge to residents and businesses in the Stockton Council area, and to residents of other areas if they have encountered a problem within the Stockton Council area.

Our Advice Officers can:

Give impartial advise on the law and your rights

Suggest appropriate courses of action

Advise you how to pursue your rights

Advise on court procedure

Pass on information to our Enforcement Team if criminal law has been contravened and it is appropriate to do so.

Our Advice Officers cannot:

Close businesses down

Automatically obtain a refund for you

Recommend a business to you

Tell you which businesses to avoid.

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Trading Standards Guidance Notes and Leaflets

From this page you can go to our trading Standards guidance notes and leaflets by selecting this |View| link. You can also view template complaint letters by selecting this |View| link button.

Or search the advice sheets

Enter search words in this box below:

This search will return all pages which match any of your selected words. Searching for 'food health' will find pages which include the words 'food' OR 'health' but will not find part words, for example, a page containing the word 'heal'. The search is not case sensitive.

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Licensing Guidance Notes and Leaflets

From this page you can go to our licensing guidance notes and leaflets by selecting this |View| link.

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Safety Warnings

Safety warnings can be viewed by selecting this |View| link.

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Scams

Scams take a wide variety of forms and they target both consumers and businesses. Although there are some generic forms of scam, new variations appear regularly to evade enforcement or exploit new opportunities.

The best defence to scams is a high level of awareness and a healthy scepticism of all offers that appear to be to good to be true.

For further information on scams available on this website select this |View| link.

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