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Have Your Say

Stockton on Tees Borough Council Trading Standards welcomes your views and comments on our web site and issues affecting Trading Standards. To express your views, please complete the short questionnaire below by selecting the relevant buttons.

1.

How would you describe yourself?  

 

2.

Where do you live/what is your principal place of business?   

 

3.

Prior to today were you aware of the services provided by Stockton Trading Standards?

 

Yes No

 

4.

Have you at anytime in the past had reason to contact Stockton Trading Standards?

 

Yes No

 

 

5.

If you answered Yes to Question 4 please answer this question by choosing one box on each line, with a score of 1 for an excellent service to 5 for a poor service.

 

1

2

3

4

5

How would you rate the conduct of the officer? e.g. was he/she approachable and friendly?

Did you understand the comment or advice given?

Was the information and advice given useful and explained sufficiently?

If you raised any specific issues, how well were these dealt with?

Are you better equipped to deal with future problems?

Was the complaint/enquiry managed in a competent and timely manner?

Did the Officer appear to work diligently?

Were you kept adequately informed of all developments?

 

 

6.

Trading Standards undertake a wide range of tasks to protect consumers and help businesses.

 

- Where do you think we should concentrate our resources?
- What do you think is most important?

 

 

a) Thinking about problem areas that Trading Standards deal with, what priority would you give to each of those listed below. Please rate them from one to seven (1 being very important, 7 being the least important).

 
 

1

2

3

4

5

6

7

Sales of age restricted products to youngsters e.g. cigarettes, fireworks

Inaccurate measure/weights of goods e.g. beer, petrol

Misleading prices, credit deals and special offers

Inaccurate descriptions on goods and services e.g. cars, holiday

Inaccurate food labelling/descriptions

Unsafe goods e.g. toys, electrical items

Sales of counterfeit products e.g. CDs, T-shirts

 
 

b) Thinking about the duties that Trading Standards Officers carry out, please rank them in order of importance to you, with a score of 1 for the duty that you think is most important to a score of 4 for the duty that you think is the least important.

 

 

1

2

3

4

The provision of advice and information to consumers

The provision of advice and information to businesses

Routine inspection of trade premises

Investigation of trading malpractice

 

7.

What do you consider to be the most convenient way of obtaining advice from Trading Standards?

 

   

 

8.

Would you be willing for us to contact you in the future regarding further consultations?

YesNo

 

Personal Details

Name:


Email:

Address:

 
 

Post Code:

Telephone:

Now click on the 'Have your Say' button below.

Thank you

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CopyrightStockton-on-Tees Borough Council

Trading Standards & Licensing Service,

PO Box 232, 16 Church Road, Stockton on Tees. TS18 1XD.

Telephone: 01642 526560  Fax: 01642 526584

Electronic Mail: Trading Standards or Licensing Administration

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