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Trading Standards

& Licensing

Stockton Trading Standards And Motor Trade Partnership

The Scheme

List of Current Members

Who Can Join?

Consumer Benefits

Trading Standards Role

Who Do I Contact?

The Scheme

Motor Trade Partnership Logo

This is a partnership between Stockton Council's Trading Standards Services and the motor trade within the area.

The aim of the scheme is to improve existing standards of customer satisfaction and to promote a fair and honest trading environment.

For further details on the scheme see our Motor Trade Partnership Leaflet

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List Of Current Members

Trader	Address	Website
Benfield Honda	Concorde Way, Preston Farm, Stockton on Tees	\|View\|
Central Car Sales	Norton Avenue, Norton, Stockton on Tees	\|View\|
Driven	Mandale Triangle, Thornaby, Stockton on Tees	\|View\|
Maddren Brothers Car Sales	Leeholme Road, Billingham, Stockton on Tees	\|View\|
Mercedes-Benz Teesside	Concorde Way, Preston Farm, Stockton on Tees	\|View\|
Norton Lodge Car Sales	Maritime Road, Stockton on Tees	\|View\|
Teesside Audi	Brooklime Avenue, Preston Farm, Stockton on Tees	\|View\|
Sherwoods	Concorde Way, Preston Farm, Stockton on Tees	\|View\|

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Who Can Join?

The scheme is open to any business dealing with new and used vehicle sales that has traded in the area for at least six months. An annual membership fee is payable.

Businesses are only admitted to the scheme following an audit by Trading Standards.

Application Form To Join The Motor Trade Partnership

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Consumer Benefits

Members must pass an audit before being admitted to the scheme to ensure the strict terms and conditions of the scheme are being met.
Members must trade to the letter and spirit of consumer protection law.
Members and their staff must have a working knowledge of relevant civil and criminal legislation.
Members must have adequate systems in place to ensure vehicles are accurately described, correctly priced and sold in a roadworthy condition.
Members must follow the scheme's complaints procedure to deal with customer complaints.
Where a customer complaint is unresolved after 14 days, the business must refer the consumer to Trading Standards for further advice.
All vehicles must be sold with 6 months road tax, an MOT certificate no older than 4 weeks and a HPI check.

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Trading Standards Role

We will track the trading activities of all members of the scheme through complaints monitoring and follow up audits.
We will ensure that relevant legislation is met - membership of the scheme does not preclude action by Trading Standards where necessary.
Allocated contact officer for each member for legal advice.
We will maintain a regularly updated public register of members.
We will undertake random audits of members to ensure on-going compliance with the scheme's principles.
We will cancel a membership at any time if a business does not abide by the principles or commitments of the scheme.