Trading Standards & Licensing

 

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Tees Valley Trading Standards & Motor Trade Partnership

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The Scheme

 

This is a partnership between Middlesbrough, Stockton and Redcar & Cleveland Council's Trading Standards Services and the motor trade within the area.

 

The aim of the scheme is to improve existing standards of customer satisfaction and to promote a fair and honest trading environment.

 

 

For an up to date list of members click the button

 

 

Who Can Join?

 

The scheme is open to any business dealing with new and used vehicle sales that has traded in the area for at least six months.  An annual membership fee is payable.

 

Businesses are only admitted to the scheme following an audit by Trading Standards

 

 

Consumer Benefits

  • Members must pass an audit before being admitted to the scheme to ensure the strict terms and conditions of the scheme are being met.

  • Members must trade to the letter and spirit of consumer protection law.

  • Members and their staff must have a working knowledge of relevant civil and criminal legislation.

  • Members must have adequate systems in place to ensure vehicles are accurately described, correctly priced and sold in a roadworthy condition.

  • Members must follow the scheme's complaints procedure to deal with customer complaints.

  • Where a customer complaint is unresolved after 14 days, the business must refer the consumer to Trading Standards for further advice.

  • All vehicle must be sold with 6 months road tax, an MOT certificate no older than 4 weeks and a HPI check.

Trading Standards Role

  • We will track the trading activities of all members of the scheme through complaints monitoring and follow up audits.

  • We will ensure that relevant legislation is met - membership of the scheme does not preclude action by Trading Standards where necessary.

  • Allocated contact officer for each member for legal advice.

  • We will maintain a regularly updated public register of members.

  • We will undertake random audits of members to ensure on-going compliance with the scheme's principles.

  • We will cancel a membership at any time if a business does not abide by the principles of commitments of the scheme.

Who Do I Contact?

If you are interested in joining the scheme please contact:

Frankie Russell (Stockton)

Tel: 01642 526525  email:  trading.standards@stockton.gov.uk

 Martin Havelock (Redcar & Cleveland)

Tel 01287 612493  email:  mhavelock@redcar-cleveland.gov.uk

 Stephen Vickers (Middlesbrough)

Tel: 01642 728223  email: stephen_vickers@middlesbrough.gov.uk

 

Application forms are available from our office or by selecting the button

If you require consumer advice about a car bought from a member or any other consumer issue contact:

Trading Standards on Tel 01642 526560  email: trading.standards@stockton.gov.uk

 

 

 

CopyrightStockton-on-Tees Borough Council Trading Standards & Licensing Service

 

Stockton-on-Tees Borough Council, Trading Standards & Licensing Service,

PO Box 232, 16 Church Road, Stockton on Tees. TS18 1XD.

Telephone: 01642 526560  Fax: 01642 526584

Electronic Mail: Trading Standards or Licensing Administration