About Us

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About Us

Trading Standards is a Telford & Wrekin Council service which plays a key role in consumer protection and which acts as a link between consumers and businesses where there are problems with faulty or dangerous goods or substandard services. We achieve this through:

• Information
• Advice
• Education
• Testing good and services
• Sampling
• Inspection of business premises
• Monitoring business practices
• Enacting enforcement action

The Trading Standards service is responsible for administering a wide range of legislation, which provides protection for consumers and traders. Protection especially relating to "Quality, Quantity, Credit, Prices and Safety". Trading Standards is a consumer law enforcement body whose duties are mainly based around statutory responsibilities.

What we can and cannot do

WE CAN:

-give impartial advice on consumer law and your rights
-suggest action you can take
-advise on civil court procedure
-investigate if the criminal law has been breached

WE CANNOT:

-close businesses down
-automatically obtain a refund for you
-recommend businesses
-take action when the criminal law has not been broken
-tell you which businesses to avoid

Performance 05/06

Priorities

Trading Standards - Our Vision

Trading Standards is a Telford & Wrekin Council service which plays a key role in consumer protection and which acts as a link between consumers and businesses where there are problems with faulty or dangerous goods or substandard services.

• To protect local businesses and consumers by ensuring fair competition within the business community.
• To promote greater awareness of consumer protection and Trading Standards in the community.
• To ensure that the information that businesses and consumers rely on to support their purchasing decisions is accurate and complete.
• To protect local businesses and consumers from the supply of substandard, falsely described and mispriced goods and services.
• To ensure that only goods and services which are safe are supplied or manufactured in the area.
• To ensure high standards of animal health and welfare in the keeping, transportation and handling of livestock, and to maintain an effective animal movement licence regime.
• To protect the young people of the area.
• To maintain effective licensing and enforcement regimes in respect of the storage of petroleum and explosives.

Satisfied with our Service?

Contacting Us

Telford & Wrekin residents and businesses can contact Trading Standards with general enquiries or complaints. If you wish to contact Trading Standards with a general enquiry or complaint please use our Enquiries and Complaints Form. Our advice leaflets and Frequently Asked Questions section will cover many questions that you may have.

If you cannot find the answer to your query from our Frequently Asked Questions section, or our Advice Leaflets please contact at the following address. We can also be contacted by telephone during out office times.

Trading Standards
Darby House
P O Box 214
TELFORD
TF3 4LE

Tel: 08454 04 05 06 (Consumer Advice)

Tel: 01952 381999 (Business Advice & Reception)

 or Fax: 01952 381993

Opening hours: Monday to Friday 09.00 - 17.00

Complaints and Enquiries

If you have any enquiries or complaints please use our Enquiries and Complaints Form. Please note: this service is only available to Telford & Wrekin traders and residents.

Weights and Measures

Trading Standards is responsible for ensuring that all weighing and measuring equipment that is used to determine the quantity of goods being sold is accurate and used correctly.

We are also responsible for investigating any incidents involving the supply of short weight or measure goods.

We do this by:

• Use of high accuracy weighing and measuring equipment against which all trade equipment is tested.
• Checking the accuracy and suitability of trade equipment prior to its use for trade.
• Testing equipment used in shops, petrol stations, factories etc.
• Checking pre-packed goods for correct quantity and labelling.
• Investigating complaints.
• Calibrating industrial equipment

For weights and measures Frequently Asked Questions (FAQs) click here. (opens in new window)

If you would like to apply for a public weighbridge operators certificate, please click here. (opens in new window)

Licensing

See our business advice licensing page.

Animal Health and Welfare

To see a list of advice leaflets on this subject, click here

To visit the DEFRA website for the latest news on avian flu, click here:

Telford & Wrekin Council Trading Standards, PO Box 214, Darby House, Telford Town Centre, Telford, Shropshire. TF3 4LE. Telephone: 08454 04 05 06 (Consumer Advice) - Tel: 01952 381993 (Business Advice & Reception).   Fax: 01952 381993  Electronic Mail: tradingstandards@telford.gov.uk