Consumer Advice

Westminster Trading Standards typically deals with 6,000 service requests and enquiries a year. This web page provides information and advice 24 hours a day, to help consumers solve their own problems. If you need to contact our Service for advice or information, please see contacting us.

Please note that we only provide consumer advice to Westminster residents.

• Safety warnings
• Westminster Consumer Support Network
• Scams and Undesirable Practices
• Office of Fair Trading
• Other useful contacts

See below for details about our self-help advice sheets. If you are unable to find a sheet that can assist you with your enquiry, please either contact us or click here to visit another organisation's website, as they may be able to help you further.

It is also possible to search the notes and leaflets for a relevant word or words. Check latest news for updates.

Consumer Direct Launched in London

In addition to Westminster Trading Standard's consumer advice services, the Government funded 'Consumer Direct' telephone helpline and website has recently been launched in London.

Consumer Direct provides help and advice for consumers in Great Britain and compliments the existing Westminster based consumer advice services.

To find out more, visit the Consumer Direct website by clicking here.

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Guidance notes and leaflets

We have a range of self-help advice sheets covering a number of topics. Please click below to view them.

• Our self-help advice sheets