Additional Sources of Consumer Information and Advice

On this page you will find a list of helpful consumer contacts. Click on the type of organisation you require for full details. For Westminster contacts, please go to our About Us page.

• Citizens advice bureaux
• Information centres
• Office of Fair Trading
• Other consumer contacts
• Neighbouring Trading Standards departments

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Citizens advice bureaux

Westminster Citizens Advice Bureaux

Website: http://www.adviceguide.org.uk

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Information centres

Companies House (Publishes information on companies registered with them)

Website: www.companieshouse.gov.uk

Transport for London - An up to date travel information service for London.

Website: www.transportforlondon.gov.uk

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Office of Fair Trading (OFT)

Fleetbank House
2-6 Salisbury Square
London
EC4Y 8JX
Telephone: (020) 7211 8000
Fax: (020) 7211 8800
Web Site: http://www.oft.gov.uk

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Other consumer contacts

OFWAT (The economic regulator for the water industry in England and Wales)

City Centre Tower
7 Hill Street
Birmingham
B5 4UA
Telephone: (0121) 625 1300
Website: www.ofwat.gov.uk

OFGEM (Office of Gas and Electricity Markets)

9 Millbank
London SW1P 3GE
Telephone: 0845 906 0708
Website: www.ofgem.gov.uk

OFCOM (Regulator for the UK communications industry)

OFCOM Contact Centre
Riverside House
2a Southwark Bridge Road
London SE1 9HA
Telephone: 0845 456 3000
Website: www.www.ofcom.org.uk

Energy Supply Ombudsman (Deals with complaints about bills for gas and electricity services and about problems when changing suppliers)

Consumer Helpline: 0845 055 0760
Website: www.energy-ombudsman.org.uk

The National Debtline (Provides useful fact sheets and information packs on dealing with debt)

National Debtline
The Arch
48 - 52 Floodgate Street
Birmingham B5 5SL
Telephone: 0808 808 4000
Fax: 0121 703 6940
Website: www.nationaldebtline.co.uk

Trust Mark(The TrustMark is a new scheme supported by Government, the building industry and consumer groups to help you find reliable and trustworthy tradespeople to make improvements and repairs inside and outside your home.)

Enquiry Line: 0870 163 7373
Website: www.trustmark.org.uk

Age Concern Westminster (Website provides useful fact sheets covering a broad range of subjects, including consumer advice)

Telephone: 020 7724 6930
Website: www.ageconcern.org.uk

ATOL (Protection scheme for flights and air holidays, managed by the Civil Aviation Authority)

Consumer Protection Group
Civil Aviation Authority
K3 CAA House
45-59 Kingsway
London WC2B 6TE
ATOL Consumer Advice Helpline: 020 7453 6424
Fax: 020 7453 6431
Website: www.caa.co.uk/cpg/atol

The ASA (Administers the British Code of Advertising, Sales Promotion and Direct Marketing to ensure advertisements are legal, decent, honest and truthful)

Advertising Standards Authority
2 Torrington Place
London WC1E 7HW
Telephone: 020 7580 5555
Fax: 020 7631 3051
Email: enquiries@asa.org.uk
Website: www.asa.org.uk

Neighbouring Trading Standards departments

You can visit the website of another London Trading Standards Department by clicking www.lotsa.org.uk. You will be linked to LOTSA, the London Trading Standards Authorities' website.

The LOTSA website contains contact details for all London authorities plus other information relevant to London e.g. information for tourists.