Last year our consumer advice section dealt with more than 9000 complaints as well as a large number of general enquiries. This web site provides information and advice 24 hours a day to help consumers solve their own problems. You can also make a complaint to us online. Our Consumer Charter gives details of who can get help and what we can do.

Wirral Trader Scheme Directory Trading Standards consumer support pack Trading Standards County Court support pack Guidance notes and leaflets Latest Consumer News Make a complaint online Safety warnings Office of Fair Trading Other useful contacts

From this page you can go to our Trading Standards consumer support pack which contains detailed information on the law and some tips which we hope will assist you in resolving complaints.

You can use our County Court Support Pack which is a basic guide for claimants taking a small claims action in the County Court.

You can also go to our self help advice sheets. If you are a Wirral trader or resident, we can send you leaflets including those produced by other organisations such as: the Office of Fair Trading, Department of Trade and Industry and the Ministry of Agriculture, Fisheries and Food.

It is also possible to search the notes and leaflets for a relevant word or words. Check latest news for updates.

Contact Community Legal Service Direct for free high quality legal information. You can find a solicitor or legal adviser in your area, link to the right place on the best advice sites in the UK, see if you are eligible for legal aid or view legal information leaflets.

Rip-off Tip-off

Do you have information about rogue traders or trade practices such as;

• cowboy builders
• unscrupulous doorstep traders
• rogue car dealers
• counterfeit goods producers/sellers
• loan sharks
• bogus homeworking schemes
• bogus competitions
• unscrupulous internet traders

You can use the Rip-off Tip-off site to tell us about traders who you think are 'RIPPING OFF' the public

Just click on the rip-off icon for further information.

Guidance notes and leaflets

Either go to listing

• Our advice sheets

Or search the advice sheets and leaflet titles

This search will return all pages which match any of your selected words. Searching for 'food health' will find pages which include the words 'food' OR 'health' but will not find part words, for example, a page containing the word 'heal'. The search is not case sensitive.

Trading Standards Division, 3rd Floor, Wallasey Town Hall, Brighton Street, Wallasey, Wirral CH44 8ED
Telephone: 08454 04 05 06    Fax: (0151) 691 8098
Internet World Wide Web http://www.tradingstandards.gov.uk/wirral/
Electronic Mail: tradingstandards@wirral.gov.uk