

Letter to Seller Rejecting Faulty Goods
Your Name
& Address
Date..........
The Owner or Company Secretary
Furniture Stores
Any Road
Anywhere X12 3YZ
Dear Sirs
Sale of Goods Act 1979 (as amended)
I am writing in connection with the purchase of description of goods purchased
from yourselves, on the date, at a cost of £........
The following faults were discovered on delivery.
· List faults
I complained to you about these faults immediately after delivery and I have heard nothing
further from you/the complaint has not been resolved. In accordance with my statutory
rights under the Sale of Goods Act 1979 (as amended), i.e. that goods be of satisfactory
quality, as described and fit for their purpose, I am writing to advise that I am
rejecting the goods and wish to claim a full refund. (or repair/replacement)
I look forward to hearing from you within the next fourteen days.
Yours faithfully,
Sign and print your name here.
This is only a sample letter to give you guidance on what to write. You will need
to substitute your own details at the appropriate places (shown in bold). Remember
to keep a copy of your letter. Send it recorded delivery. Don't forget to sign it.
April 2003
3rd Floor, Wallasey Town Hall, Brighton Street, Wallasey, Wirral CH44 8ED
Telephone: (0151) 691 8020 Fax: (0151) 691 8098
Internet World Wide Web http://www.tradingstandards.gov.uk/wirral/
Electronic Mail: consumeradvice@wirral.gov.uk
Copyright © Wirral Trading Standards Division 2005