Letter Requesting Refund - Failed to Rectify Faults

                                                                                                                  Your Name
                                                                                                                   & Address
                                                                                                                  

Date..........

The Owner or Company Secretary 
Electrical Stores 
Any Road 
Anywhere X12 3YZ 


Dear Sirs, 

Sale of Goods Act 1979 (as amended) 

I purchased description of goods from your shop on the date, at a cost of £..........

The equipment has proved to be defective/ceased to work. I have complained on a number of occasions, but you have failed to rectify the problems. 

· List faults and actions 

The Sale of Goods Act 1979 (as amended) requires you to ensure that goods are of a satisfactory quality and fit for their normal purpose. The goods clearly do not meet either of these requirements as you have been unable to rectify the faults within a reasonable period of time. You are therefore in breach of your contract with me. Accordingly, I am writing to advise you that I am rejecting the goods and claiming a *full refund/replacement. 

I look forward to receiving a *full refund/replacement within the next 14 days. 

Yours faithfully, 


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