Trading Standards Division - Consumer Advice - Letter Before Action

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Letter Before Action - Refund

                                                                                                                  Your Name
                                                                                                                   & Address


Date..........

The Owner or Company Secretary
Electrical Stores
Any Road
Anywhere X12 3YZ

Dear Sirs,

I refer to my letter dated the date to which I have received no reply. I enclose a copy of that letter for your information.

If I do not receive a full refund within the next seven days, I will have no alternative but to issue proceedings in the County Court without further notice.

If it is necessary to pursue this course of action, please note that I intend to pursue a claim for a full refund, plus interest, together with any incidental costs incurred.

Yours faithfully,

Sign and print your name here.

This is only a sample letter to give you guidance on what to write. You will need to substitute your own details at the appropriate places (shown in bold). Remember to keep a copy of your letter. Send it recorded delivery. Don't forget to sign it.

April 2003

3rd Floor, Wallasey Town Hall, Brighton Street, Wallasey, Wirral CH44 8ED
Telephone: (0151) 691 8020 Fax: (0151) 691 8098
Internet World Wide Web http://www.tradingstandards.gov.uk/wirral/
Electronic Mail: consumeradvice@wirral.gov.uk