Letter to Finance Company - Faulty Goods

                                                                                                                  Your Name
                                                                                                                   & Address
                                                                                                                  

Date..........

The Owner/Company Secretary 
The Trader 
Any Road 
Anywhere X12 3YZ 


Dear Sirs, 

Sale of Goods Act 1979/Supply of Goods & Services Act 1982
Order No:.................

I enclose herewith copy letter I have today forwarded to name and address of supplier. This letter gives details about the problems experienced with details of product, which was purchased on date, at a cost of £............

The goods were purchased by way of a finance agreement/credit card with your company, as detailed above. In accordance with the provisions of s.75 of the Consumer Credit Act 1974, you have joint liability with the supplier of the goods for any breach of contract. I am therefore legally entitled to claim against you.

I wish to reject the goods and claim a full refund of the purchase price.

I look forward to hearing from you within the next 14 days.

Yours faithfully, 


Sign and print your name here.


On (insert date) I placed an order with you for (describe goods) at a cost of £........ for which I paid £.........

[ It was agreed/understood that the order would be fulfilled by(..../or within .... weeks]. To date the goods have not been delivered/work has not been completed.

Under the above Act you are required to deliver the goods/complete the work within a reasonable time. As.... weeks have now elapsed since I placed the order, you have failed to fulfil this statutory requirement .

I am now making time of the essence. If you do not deliver the goods/complete the work by (insert date) I will hold you in breach of contract and will expect you to refund the money I have paid.

If you fail to refund my money I shall have no alternative but to issue a claim against you in the county court for recovery of the money together with interest and incidental costs incurred, without further reference to you.

I look forward to hearing from you within the next..... days.

Yours faithfully,

Sign and print your name here.

This is only a sample letter to give you guidance on what to write. You will need to substitute your own details at the appropriate places (shown in bold). Remember to keep a copy of your letter. Send it recorded delivery. Don't forget to sign it.

April 2003

Copyright © Wirral Trading Standards Division 2005