Trading Standards Support Pack
- Know the Law - Your Rights When Buying Goods
- Know the Law - Your Rights When Buying Services and Unfair Terms
- Know the law - Buying on Credit
- Know the Law - Warranties and Guarantees
- How to complain in person
- How to complain in writing
- Know the Law - Cancellation Rights and Doorstep Sales
- Know the Law - Distance Selling/Home Shopping
- Know the Law - Package Holidays
- Using an expert
- A Small Claim in the County Court
- Letter - To Seller Rejecting Faulty Goods
- Letter - Requesting Refund - Failed to Rectify Faults
- Letter - Letter Before Action - Refund
- Letter - To Seller Requesting Free Repair - Goods
- Letter - To Seller Requesting Free Repair - Services
- Letter - Advising of Intention to Have Work Completed by Another Trader
- Letter - Letter Before Action - Remedial Costs
- Letter - Agreeing Experts Report
- Letter - To Finance Company - Faulty Goods
- Letter - To Finance Company - Repairs
- Letter - Withdrawing from a Regulated Credit Agreement
- Letter - Cancelling a Cancellable Credit Agreement
- Letter - To Trader Making Time of Essence
- Letter - To Trader - Failure to Give Cancellation Rights
- Letter - Cancelling a Cash Contract Signed away from Business Premises
April 2003
Trading Standards Division, 3rd Floor, Wallasey Town Hall, Brighton Street, Wallasey, Wirral CH44 8ED
Telephone: 08454 04 05 06 Fax: (0151) 691 8098
Internet World Wide Web http://www.tradingstandards.gov.uk/wirral/
Electronic Mail: tradingstandards@wirral.gov.uk
